Beauty Supervisor

Job Description

Job Description

About Company:

International Shoppes has been delivering exceptional service and premium retail experiences to travelers since 1951. We proudly operate across some of the nation's busiest airports, including John F. Kennedy International Airport (JFK), Washington Dulles International Airport (IAD), Baltimore / Washington International Thurgood Marshall Airport (BWI), Bradley International Airport (BDL), George Bush Intercontinental Airport (IAH), Daniel K. Inouye International Airport (HNL), and Kahului Airport (OGG). We are committed to providing an outstanding shopping experience while representing many of the world's most recognized luxury, beauty, and lifestyle brands.

About the Role:

The Beauty Supervisor plays a pivotal role in overseeing the daily operations of the beauty department within a retail environment, ensuring exceptional customer service and operational excellence. This position is responsible for leading and motivating a team of beauty consultants and specialists to achieve sales targets while maintaining high standards of product knowledge and presentation. The Beauty Supervisor will manage inventory, coordinate staff schedules, and implement promotional activities to enhance customer engagement and drive business growth. They will also serve as a key liaison between the retail management and the beauty team, ensuring alignment with company policies and brand standards. Ultimately, the role aims to create a welcoming and professional atmosphere that elevates the customer experience and fosters team development and success.

Minimum Qualifications:

• High school diploma or equivalent; a degree or certification in cosmetology or a related field is preferred.
• Travel is required brand trainings held by vendors and International Shoppes.
• Must pass airport security background check at JFK Airport with the Port Authority of NY.
• Must be flexible with schedule; Evening, Weekends and Holidays are MANDATORY!
• Proven experience in a supervisory or team lead role within a retail beauty environment.
• Strong knowledge of beauty products, trends, and customer service best practices.
• Excellent communication and interpersonal skills to effectively lead a team and interact with customers.
• Basic proficiency in inventory management and point-of-sale systems.

Preferred Qualifications:

• Certification in cosmetology, esthetics, or makeup artistry.
• Experience with retail sales analytics and performance reporting tools.
• Training or certification in leadership or team management.
• Familiarity with digital marketing and social media platforms related to beauty retail.
• Multilingual abilities to serve a diverse customer base.

Responsibilities:

• Supervise and support the beauty team to deliver outstanding customer service and meet sales objectives.
• Train and mentor staff on product knowledge, sales techniques, and customer engagement strategies.
• Manage inventory levels, including stock replenishment and visual merchandising to maintain an attractive and organized department.
• Coordinate staff schedules to ensure adequate coverage during peak hours and special promotions.
• Monitor and analyze sales performance, providing feedback and implementing action plans to improve results.
• Ensure compliance with health, safety, and company policies within the beauty department.
• Collaborate with retail management to plan and execute marketing campaigns and in-store events.

Skills:

The Beauty Supervisor utilizes strong leadership and communication skills daily to motivate and guide the beauty team towards achieving sales goals and delivering exceptional customer experiences. Product knowledge and customer service expertise are essential for training staff and assisting customers with personalized beauty solutions. Organizational skills are applied in managing inventory, scheduling, and maintaining visual merchandising standards to create an appealing shopping environment. Analytical skills help in monitoring sales data and identifying opportunities for improvement or promotional focus. Additionally, adaptability and problem-solving abilities are important for handling customer inquiries, resolving conflicts, and supporting team members in a dynamic retail setting.

To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates will be required to complete a thorough Security background check prior to receiving any final offer of employment from International Shoppes.

Important information on our application process:
If you are shortlisted you will receive an email invitation to book into a phone/face to face interview. To ensure you don't miss out on this opportunity, please check your emails regularly, including your junk mail folder.

We are an Equal Opportunity Employer