Slot Supervisor

Advertisement Closes 8/10/2026 (11:59 PM ET) Job Number 2603669 Job Title Park Desk Clerk Supervisor Pay Grade 11 Salary $16.65 - $24.98 Hourly Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK Hiring Agency Tourism, Arts, & Heritage Cabinet | Kentucky Department of Parks Location 542 Kenlake Road Hardin, KY 42048 USA Description Kenlake State Park is located on beautiful Kentucky Lake and is the gateway to Land Between the Lakes, thepremier outdoor recreation area in Western Kentucky. We host a wide variety of guests and special eventsincluding being a premier wedding destination, collegiate sports teams, family reunions, cooperate retreats,church events and guests enjoying everything Kentucky Lake has to offer. We thrive on making every guestexperience one that is touched by Kenlake's hospitality by sharing our passion for the area and everything ithas to offer. As a Park Desk Clerk Supervisor, you will fill a key leadership role at Kenlake State Park. You will coordinate the activities of Park Desk Clerks and Night Auditors to ensure high-quality guest service. You experience and expertise will focus on maximizing profits, developing and retaining employees and exceedingguest expectations. This position reports directly to the management staff at Kenlake State Resort Park. Have experience in direct Hotel and high-volume customer service. Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. Have strong computer skills and preferred experience with property management or point of sale systems. Responsibilities include but are not limited to: Manage and control the overall front desk guest experience to include registration, creative guest problemresolution, correct billing and cordial appreciation upon departure. Motivate staff within Front Deskdepartment and work to help establish a productive working environment for Park. Assist in conducting trainingclasses regarding safety, security, department procedures and service guidelines. Maximize room revenue and occupancy by reviewing status daily. Monitor rate efficiency, monitor guest creditreport and maintain close observation of daily house count. Supervise the Night Audit function and monitor and assist in providing the necessary reports to otherdepartments for guest arrivals, departures and needs. Schedule Park Desk Clerks and any other staff temporarily assigned to the Front Desk. Conduct performancereviews, training and development of staff to achieve Park's service quality standards. Assist and/or lead revenue management with the implementation and execution of programs to ensure the Park'sroom occupancy and Average Daily Rate objectives are met. Analyze and generate guest issues, billing, and daily reports, and communicate information to front deskemployees as well as members of other appropriate departments. May assist in assembling daily financial datawhile assisting in interpreting this data for financial and operational plans for the accommodations revenuesto include in the annual park budget. Maintain procedures for security of monies, guest security and emergency procedures. Respond quickly to guest requests or complaints in a courteous and friendly manner, and ensure appropriateactions are taken. Follow up to ensure guest satisfaction. Use creative reasoning to overcome guest objectionsand concerns and to ensure 100% satisfaction. Provide a professional image at all times through appearance and dress. Minimum Requirements EDUCATION: High school graduate. EXPERIENCE, TRAINING, OR SKILLS: Two years of experience in the front desk operation of a lodging facility. Substitute EDUCATION for EXPERIENCE: Additional education will substitute for work experience on a year-for-year basis. Substitute EXPERIENCE for EDUCATION: NONE SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Work is typically performed indoors in a state park setting. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Tonya Etherington at Tonya. Etherington or View phone number on click.appcast.io. An Equal Opportunity Employer M/F/D #J-18808-Ljbffr