Assistant Spa Operations Manager

Job Description

Job Description

Join Our TeamNestled among the trees on California's beautiful Central Coast, Sycamore Mineral Springs Resort is more than a destination-it's a place where guests come to relax, recharge, and reconnect. We're looking for a positive, hands-on leader who enjoys supporting others, creating exceptional guest experiences, and helping a team thrive. We believe our employees are our greatest asset. We foster a collaborative, respectful workplace where teamwork, kindness, accountability, and professional growth are valued. If you enjoy leading by example, solving problems, and being part of a welcoming resort environment, we'd love to meet you.Why You'll Love Working HereBeautiful resort setting on California's Central Coast.Supportive leadership that values your ideas and contributions.A collaborative team committed to wellness and hospitality.Opportunities to grow professionally and develop your leadership skills.The opportunity to make a meaningful impact on both guest experiences and team success.Position SummaryThe Assistant Spa Operations Manager oversees the daily operation of the spa, ensuring exceptional guest service while supporting massage therapists, estheticians, spa attendants, and the front desk team. This role keeps operations running smoothly, maintains high cleanliness standards, and leads by example on the spa floor. Regular weekend, evening, and holiday availability is required.Key ResponsibilitiesOversee daily spa operations and serve as Manager on Duty when needed.Ensure a warm, seamless guest arrival and check-in experience.Supervise massage therapists, estheticians, attendants, and front desk staff.Hold therapists accountable for keeping treatment rooms clean, sanitized, stocked, and guest-ready.Inspect treatment rooms, storage areas, and spa facilities throughout the day.Coach, mentor, and motivate team members while maintaining accountability.Assist with interviewing, hiring, onboarding, scheduling, payroll support, and employee relations.Support operations during busy periods by answering phones, booking appointments, and assisting guests.Resolve guest concerns professionally and promptly.Maintain inventory and order spa operational and retail supplies.Ensure compliance with company policies and safety standards.Work collaboratively with Spa, Gift Shop, and Hot Tub teams.QualificationsThree or more years of leadership or management experience required. Spa or hospitality experience preferred; strong leaders from other customer-focused industries are encouraged to apply.Excellent communication, customer service, and organizational skills.Ability to multitask in a fast-paced environment.Knowledge of reservation, scheduling, and POS systems is a plus.Flexible schedule, including weekends, evenings, and holidays.Ability to stand and walk for extended periods and occasionally lift up to 30 pounds.The Ideal CandidateYou're the type of leader who enjoys being on the spa floor rather than behind a desk. You notice the little things, support your team, coach with kindness, hold people accountable, and take pride in creating a clean, welcoming environment where both guests and employees feel cared for. You inspire others through professionalism, positivity, and teamwork.