Seasonal Lead Housekeeper

Company Overview

VueStay Vacations by Casago hosts premier stays across top vacation destinations in the United States. With local experts in every market and the backing of a trusted national network, we provide a seamless, well-supported experience so guests can book with confidence and enjoy more relaxing trips! With 24/7 local teams, we manage every detail to ensure each stay delivers comfort and a five-star experience. We expertly manage over 4500 homes across 8 states, offering a variety Vues for guests' stay.

Position Summary

We are seeking a detail-oriented and proactive Seasonal Lead Housekeeper to join our team at VueStay Vacations by Casago in Vineyard Haven, MA. In this hands-on leadership role, you'll be responsible for overseeing daily housekeeping operations, ensuring our vacation properties meet the highest standards of cleanliness and presentation. You'll lead by example, conducting quality inspections, managing workflow efficiency, and supporting a team of housekeepers to deliver exceptional guest experiences. The ideal candidate thrives in a structured environment, excels at following established procedures, and takes pride in maintaining consistency and quality across all properties. If you're someone who values precision, reliability, and getting things done right the first time, this seasonal opportunity offers the perfect blend of leadership responsibility and hands-on execution in the dynamic vacation rental industry.

Key Responsibilities

• Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Perform inspections of cleans completed by Housekeepers and support touch-up cleans as needed.
• Assist managers with supervision of an efficient and high-quality team of housekeeping personnel ensuring all are trained, effective, and adhere to company policies and procedures.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Professionally clean and maintain properties using cleaning procedures and products in conformance with prescribed company standards.
• Sweeping, vacuuming, mopping, dusting, and washing all surfaces. move all reasonably portable furniture in rooms to clean under and behind and assist with laundry as needed.
• Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Assist managers with assigned budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
• Partner and assist your Business Development Representative when new units join the portfolio.
• Conduct regular inspections prior to guest and owner arrivals.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
• Provide cross-coverage for your manager and Co-Lead(s) when necessary.
• Other duties as assigned because every day is different in hospitality!

Required Qualifications

• Experience working in hotel, hospitality, vacation rentals
• 1+ years experience in housekeeping or similar position.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people-online or in person-and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

Preferred Qualifications

• Prior experience in supervisory or management level position in a similar industry.

Compensation, Benefits, & Schedule

Hourly Salary

$25 - $26/hr

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Employee recognition programs

Schedule

• This is a seasonal position that will start in May and end on or around 10/30/26.
• You will work approximately 40 hours per week