Agent's Executive Assistant - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served New Jersey since 2009, with offices in Elizabeth and Springfield. Over the years, we’ve grown into one of the top-performing agencies in the region, built on a strong foundation of service, professionalism, and results.

We believe great agencies are built by great people. Our team includes both experienced insurance professionals and individuals who are eager to learn and grow. We provide training, mentorship, and ongoing development opportunities to help our team members build long-term careers in insurance and financial services.

For our team, we offer a supportive and professional environment where growth is encouraged and success is recognized. Our leadership team has been with the agency for many years, creating a stable, collaborative workplace where team members feel valued and supported.

Our office culture is team-oriented, respectful, and growth-focused. We’re looking for individuals who are motivated, dependable, and excited to build a rewarding career while being part of a high-performing team. If you’re looking for long-term opportunity and a place where you can grow, this could be the right fit for you.

ROLE DESCRIPTION:
Angel Rodriguez - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support the agency in gaining and keeping customers. As Agent's Executive Assistant - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position.

We look forward to incorporating your energy and perspective into our team as we build success together.

RESPONSIBILITIES:

• Ensure accuracy of team member production and commission data within FrontRunner.
• Compile comprehensive high-level summary reports including BOD, CLAIMS, PFA Recon, Miscellaneous Recon, and weekly reports.
• Conduct call report activities to facilitate effective communication and engagement.
• Utilize ECRM analytics to derive actionable insights for strategic decision-making.
• Address defector issues to enhance customer retention and loyalty.
• Manage responses to customer reviews to maintain a positive online reputation.
• Support general marketing efforts to drive brand awareness and growth.
• Perform miscellaneous duties as required to contribute to team success.

QUALIFICATIONS:

• Dedicated to customer service
• Exceptional communication skills
• Eager to learn
• Able to achieve mutually agreed upon marketing goals
• Interested in marketing products and services based on customer needs