Customer Success Manager
Read Theory
ReadTheory, a bootstrapped EdTech company used by more than 20 million students, is hiring a Customer Success Manager to run onboarding and ongoing success for our K-12 school customers while mentoring our customer support rep and covering some chat/email time. Why is this a great position? ReadTheory has been used by more than 20 million students, growing primarily through teacher word of mouth. You will shape how schools experience ReadTheory Premium from first login to renewal. You will build playbooks, coach a support teammate, and work directly with the founders to improve literacy outcomes at scale. Whom are we looking for? A hands-on leader who can guide schools to success and keep service levels high. You write clearly, present confidently, and build simple processes. You are tech savvy, proactive, and comfortable partnering with Sales and Product. Prior K-12 experience is a plus. Responsibilities Lead, mentor, and work the queue: coach one support rep and spend daily time in chat and email, meeting SLAs and handling escalations. Own onboarding for new school and district Premium accounts: kickoff, success plans, training, first value. Drive adoption and renewals: monitor health, run proactive check-ins, partner with Sales on retention. Implement rosters and integrations (Google, Clever/ClassLink) and light data imports. Create training : live sessions and simple guides or short videos for teachers and admins. Turn customer insights into product feedback ; maintain macros, help articles, and workflows. Report and improve core metrics : first response, resolution, CSAT, NPS, activation. Qualifications Must-haves 3+ years in Customer Success or Support at a SaaS company, including mentoring or team lead experience. Proven onboarding and training skills for customer accounts. High technical proficiency with web apps, spreadsheets, and CRMs. US-based and able to work eastern US school hours. Nice-to-haves K-12 background (teacher or admin) or edtech experience. Helpdesk/chat experience and CRM experience. Startup or bootstrap experience building processes from scratch. Seniority level Mid-Senior level Employment type Full-time We’re removing barriers to classroom success. This description retains relevant EEO information as applicable and reflects the responsibilities and qualifications for the role. #J-18808-Ljbffr
- ...Senior Customer Success Professional Opportunity at UPS Charlotte, NC (local candidates preferred) At UPS, we don’t just deliver... ...: Proven success in B2B sales and customer relationship management , with a strong record of new business development Experience...SuggestedFull timeLocal area
UPS
Charlotte, NC2 days ago $121k - $240k
...Customer Success Manager At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement...SuggestedWork experience placementFlexible hoursReltio
Belmont, NC4 days ago$81.52k - $95.9k
...At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial... ...and each other. Job Description The role of the Customer Success Manager is to deliver a best in class partner experience by...SuggestedTemporary workWork experience placementWork at officeLocal areaRemote workFlexible hours3 days per weekU.S. Bank
Charlotte, NC4 days ago$48k - $64k
...Description What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and...SuggestedWork at officeLocal area3 days per weekMeltwater
Charlotte, NC2 days ago$95k - $110k
...(& travel expenses) Responsibilities Develop & execute a customized Program Management Plan to meet Clients’ safety program objectives Be the main... ...with both technical and non-technical teams. Demonstrated success managing complex projects Experience with managed services...SuggestedFull timeRemote workRyan Consulting Group
Charlotte, NC3 days ago- ...MLS, and NHL, as well as many of the largest youth and amateur sports organizations. We’re growing quickly and hiring Customer Success teammates to manage post‑sale relationships. Our customers are youth sports organizers running tournaments, clubs, and leagues. You'll...Work at officeRelocationWork visaRelocation packageShift workNight shift
$48k - $64k
...Customer Success Manager Location: Charlotte, NC, United States What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching...Work at officeLocal area3 days per week- ...In this role, you will serve as Rezilient's primary on-site Customer Success presence in Raleigh and be a trusted day-to-day member of the... ...years of experience in customer success, healthcare account management, employee benefits consulting, or a similar client-facing...Local areaRemote work
Rezilient Health
Charlotte, NC4 days ago - ...A consulting firm is seeking a Mid-Senior level Program Manager to develop and execute strategies that meet clients' safety program objectives. Candidates should have 5+ years' experience in account management in a commercial products or SaaS environment and be skilled...Full timeRemote work
Ryan Consulting Group
Charlotte, NC5 days ago - ...sports organizations across the country. Our customers run live, time-sensitive operations.... ...We are hiring a Director of Customer Success to build the customer-to-revenue engine... ...~7+ years in Customer Success, Account Management, or Implementation, with 2+ years leading...Work at officeRelocationRelocation packageNight shiftDay shiftAfternoon shift
Fastbreak AI
Charlotte, NC15 hours ago - ...The Customer Success Manager (CSM) for Key Accounts and Enterprise Mobility will be instrumental in ensuring the success of our largest customers. This role involves managing the onboarding process, providing ongoing support, and effectively handling escalations to ensure...Temporary workFlexible hours
Honeywell
Charlotte, NC4 days ago - Rezilient Health is seeking a Customer Success leader in Raleigh, NC, to enhance member engagement for healthcare partnerships. This position... ...have 5-7 years in customer success or healthcare account management, strong data analysis skills, and a background in a clinical...Local area
$131.3k - $177.6k
...world challenges that will transform our customers' experiences in ways we can't even image... ..., fulfilling and fun. The Customer Success (CSM) team is the primary link between AR... ...will use your technical acumen, program management, organizational change management, and communication...Full timeTemporary workSeasonal workFlexible hoursAmazon
Charlotte, NC2 days ago- ...Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers...
- Meltwater Group is seeking a Customer Success Manager in Charlotte, NC. This role involves collaborating with stakeholders to ensure customer needs are met and driving account growth through strategic guidance. You will work closely with clients to maximize the value of...
- A software consulting firm in Charlotte is looking for a passionate Business Relationship Manager to support customers through onboarding and contract renewals. The role involves being the main contact for customers, resolving issues, and supporting sales efforts. Ideal...Contract work
- ...Buildots Buildots is transforming construction management with AI and computer vision. Our AI‑... ...performance‑driven approach. Buildots’ customers include top global contractors,... ...seen before. We are looking for a Customer Success Manager to take part in the implementation...Temporary workFor contractors
- Planet Green Search is looking for a Director of Technical Account Management, Customer Success. Focused on pioneering DLP AI cybersecurity solutions, this role involves leading teams, developing strategies for onboarding and maintaining customer relationships while analyzing...Remote job
- Client Success Director, Legal page is loaded## Client Success Director, Legalremote type... ...— and serves as the voice of the customer internally to our product and account teams... ...client relationship.* Align with Account Managers to ensure success plans, commercial priorities...Local areaRemote workWorldwideFlexible hours
- Intapp, Inc. is seeking a Client Success Director, Legal in Charlotte, NC. This position involves driving adoption and value for enterprise accounts and acting as a trusted advisor. Candidates should have over 12 years of experience in client success, particularly in legal...Flexible hours
- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Charlotte, NC15 hours ago $60k - $70k
...Client support and be the Voice of the Customer to internal stakeholders. In the role, the... ...completion of requested Client reports, managing and scheduling meetings, document... ...Create new reporting that drives Client Success and Regional Growth. Troubleshoot client...Worldwide- Medical Solutions, LLC is seeking a Client Success Manager in Charlotte, NC. This role involves outstanding client support, managing relationships... ...2+ years of experience, a Bachelor’s degree, and skills in customer service, project management, and Excel proficiency. This...
- Enjoy managing complex client relationships? Blurring the lines between Commercial and Private Banking? This role will meld the two areas... ...Sponsor Backed Client groups. As a Sponsored Backed Client Success Manager within Global Services at JPMorganChase, you will use effective...Work experience placementWork at office
- Job Description present plastex’s capabilities, services, and value to customers and vendors create and deliver plastex presentations for sales meetings and client discussions develop visual materials, layouts, and renderings to support sales conversations assist with...
$60k - $65k
...60,000.00/yr - $65,000.00/yr Your Role at Ethico The Client Success Manager will support the onboarding, adoption, and expansion efforts... ...managing client accounts, building relationships, understanding customer needs, and identifying opportunities for growth. Key...Full timeFlexible hoursShift work$80k - $105k
...analysis, accelerate settlement decisions, and manage high‑volume inventories that were... ...focused on what drives real outcomes for our customers. We value transparency, thoughtful... ...work together. What You’ll Do The Client Success Manager plays a critical role in shaping...Work at office- ...and kickoff calls, ensuring expectations are clearly set and roles are defined. Act as the ongoing point of contact for clients, managing day-to-day communications, addressing issues proactively, and fostering long-term relationships. Lead all weekly client status calls...
$60k - $70k
WorldWide HealthStaff in Charlotte, NC, is seeking a Client Support Manager responsible for delivering exceptional client support. The role involves managing client relationships, troubleshooting issues, and generating reports. This position offers growth opportunities...Worldwide- About the Role Hippocratic AI is seeking a Customer Success Executive with health systems experience to serve as an embedded partner within... ...particularly in bedside care and broader healthcare operations. Manage day‑to‑day client relationships, ensuring seamless...
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