Customer Success Manager
Read Theory
ReadTheory, a bootstrapped EdTech company used by more than 20 million students, is hiring a Customer Success Manager to run onboarding and ongoing success for our K-12 school customers while mentoring our customer support rep and covering some chat/email time. Why is this a great position? ReadTheory has been used by more than 20 million students, growing primarily through teacher word of mouth. You will shape how schools experience ReadTheory Premium from first login to renewal. You will build playbooks, coach a support teammate, and work directly with the founders to improve literacy outcomes at scale. Whom are we looking for? A hands-on leader who can guide schools to success and keep service levels high. You write clearly, present confidently, and build simple processes. You are tech savvy, proactive, and comfortable partnering with Sales and Product. Prior K-12 experience is a plus. Responsibilities Lead, mentor, and work the queue: coach one support rep and spend daily time in chat and email, meeting SLAs and handling escalations. Own onboarding for new school and district Premium accounts: kickoff, success plans, training, first value. Drive adoption and renewals: monitor health, run proactive check-ins, partner with Sales on retention. Implement rosters and integrations (Google, Clever/ClassLink) and light data imports. Create training : live sessions and simple guides or short videos for teachers and admins. Turn customer insights into product feedback ; maintain macros, help articles, and workflows. Report and improve core metrics : first response, resolution, CSAT, NPS, activation. Qualifications Must-haves 3+ years in Customer Success or Support at a SaaS company, including mentoring or team lead experience. Proven onboarding and training skills for customer accounts. High technical proficiency with web apps, spreadsheets, and CRMs. US-based and able to work eastern US school hours. Nice-to-haves K-12 background (teacher or admin) or edtech experience. Helpdesk/chat experience and CRM experience. Startup or bootstrap experience building processes from scratch. Seniority level Mid-Senior level Employment type Full-time We’re removing barriers to classroom success. This description retains relevant EEO information as applicable and reflects the responsibilities and qualifications for the role. #J-18808-Ljbffr
$48k - $64k
...Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and... ...to Account Managers, contributing to the growth and success of customer accounts. What You’ll Bring A Bachelor's...SuggestedWork at officeLocal area3 days per weekMeltwater
Charlotte, NC1 day ago$75k - $120k
...Overview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship...SuggestedContract workLocal areaNight shiftePlus Technology, inc.
Charlotte, NC2 days ago$121k - $240k
...Customer Success Manager At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement...SuggestedWork experience placementFlexible hoursReltio
Belmont, NC5 days ago- ...Meltwater Group is seeking a Customer Success Manager in Charlotte, NC. This role involves collaborating with stakeholders to ensure customer needs are met and driving account growth through strategic guidance. You will work closely with clients to maximize the value...Suggested
Meltwater
Charlotte, NC3 days ago $95k - $110k
...& travel expenses) Responsibilities Develop & execute a customized Program Management Plan to meet Clients’ safety program objectives Be the main... ...both technical and non-technical teams. Demonstrated success managing complex projects Experience with managed services...SuggestedFull timeRemote work- ...In this role, you will serve as Rezilient's primary on-site Customer Success presence in Raleigh and be a trusted day-to-day member of the... ...years of experience in customer success, healthcare account management, employee benefits consulting, or a similar client-facing...Local areaRemote work
Rezilient Health
Charlotte, NC4 days ago - ...Senior Customer Success Manager - Treasury Accounts Charlotte, NC Who We Are DebtBook is the financial platform powering treasury and capital markets across the public sector. State and local governments, public universities, health systems, and the bankers and...Contract workWork experience placementWork at officeLocal areaFlexible hoursShift work
- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Charlotte, NC5 days ago - Enjoy managing complex client relationships? Blurring the lines between Commercial and Private... ...Morgan. As a Sponsored Backed Client Success Manager within Global Services at... ...years proven experience in client support, customer success, or related client‑facing functions...Work at office
$60k - $65k
...60,000.00/yr - $65,000.00/yr Your Role at Ethico The Client Success Manager will support the onboarding, adoption, and expansion efforts... ...managing client accounts, building relationships, understanding customer needs, and identifying opportunities for growth. Key...Full timeFlexible hoursShift work$60k - $70k
WorldWide HealthStaff in Charlotte, NC, is seeking a Client Support Manager responsible for delivering exceptional client support. The role involves managing client relationships, troubleshooting issues, and generating reports. This position offers growth opportunities...Worldwide$60k - $65k
...Description Customer Experience, Operations Manager What We're Looking For: We're searching for a Customer Experience Operations Managerwith a solid understanding of customer success methodologies and experience in performance management relative to Customer...Work at officeLocal areaFlexible hours3 days per weekMeltwater
Charlotte, NC4 days ago- Director of Technical Account Management, Customer Success Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time The Mission You’re the cybersecurity co‑pilot every enterprise trusts when their crown‑jewel data is on the line. As the leader of Technical Account...Full timeRemote workWork from homeSleeping nightsFlexible hoursNight shift
- ...various tasks to ensure top-notch service delivery. The ideal candidate has experience in customer service, exceptional communication skills, and is proficient in office management software. Join us and be a part of a vibrant team dedicated to excellence. #J-18808-...Work at office
Carbon Performance
Charlotte, NC3 days ago - ...Charlotte, NC is looking for a Front Desk Associate to create a welcoming atmosphere for families. As the first point of contact, you'll manage enrollments and support swim instructors. The role requires a friendly disposition, organization skills, and the ability to work...Weekend workAfternoon shift
Charlotte Swim Academy
Charlotte, NC3 days ago - CAVA - Northlake (Northcrest) in Charlotte, North Carolina is looking for a dedicated Team Member. You will be the first point of contact for guests, providing a positive and memorable experience while educating them about the menu. Responsibilities include maintaining...
CAVA - Northlake (Northcrest)
Charlotte, NC3 days ago - An established industry player is seeking a dedicated Guest Services Representative to enhance the guest experience. This role involves assisting guests with check-in and check-out, handling payments, and maintaining a clean and organized front desk area. The ideal candidate...
Extended Stay America
Charlotte, NC3 days ago - ...A hospitality management company in Charlotte is seeking a Front Desk Clerk to create memorable guest experiences from arrival to departure. This role involves interacting with guests, ensuring their needs are met efficiently and courteously, and maintaining high service...Shift workAfternoon shift
Concord Hospitality Brand
Charlotte, NC2 days ago - ...should thrive in a fast-paced environment, possess strong communication skills, and be open to a flexible work schedule. Join a dedicated team committed to providing an enjoyable shopping experience for all customers in a safe and welcoming atmosphere. #J-18808-Ljbffr...Flexible hours
Target
Charlotte, NC3 days ago - Balfour Beatty is seeking aMarketing ProjectLeadto join the Carolinas division in Charlotte. The ideal candidate will play a key role in supporting our business development, project delivery, and client engagement efforts. In this role, you will develop compelling, client...
SMPS Charlotte
Charlotte, NC2 days ago - ...maintaining organization at the front desk, and greeting guests with a professional demeanor. The ideal candidate should possess at least a high school diploma and have prior guest service experience. A passion for excellent customer service is essential. #J-18808-Ljbffr...
Workstream
Charlotte, NC3 days ago - ...North Carolina. This role involves warmly greeting guests upon arrival and managing their check-in and check-out processes to ensure a pleasant stay. Candidates should possess strong customer service skills and a high school diploma. This full-time position offers exciting...Full time
Sage Restaurant Group
Charlotte, NC3 days ago - ...environment for our guests. The ideal candidate will deliver exceptional customer service and handle various administrative tasks, thriving in a... ...role requires strong interpersonal skills and the ability to manage multiple tasks efficiently. We offer competitive compensation,...
Redwood Health & Rehabilitation
Charlotte, NC3 days ago - ...freecoat nails in Charlotte, NC is seeking a Front Desk Associate to manage the reception area and assist guests. The role includes... ...guests, booking appointments, and maintaining a clean workspace. A successful candidate will have excellent communication skills and be able...
freecoat nails
Charlotte, NC3 days ago $155.25k - $359.38k
...driving new business opportunities and expansion initiatives Manage a $5M+ portfolio , with accountability for revenue growth,... ...within the professional services industry ~15+ years of proven success in account or client management roles ~8+ years of experience...Temporary workWork at officeRemote workFlexible hoursNTT DATA Americas, Inc.
Charlotte, NC1 hour ago$85k - $100k
...Job Description Job Description Customer Success Manager Company: Speedpoint Department: Customer Success Reports to: Director of Customer Success Location: Hybrid (US) — Charlotte, NC or Wilmington, NC Employment Type: Full-time Compensation:...Full time- As a Client Success Regional Manager, you will have the opportunity to lead a dynamic team, drive innovation, and transform the client experience... ...* Comprehensive knowledge of Treasury Services and/or Custom Card products * Data Analytics & Change Management experience...Full timeWork experience placementWork at office
$169.5k - $305.8k
...Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and... ...years selling to large enterprise clients (3,000+ employees), with success in establishing relationships and influencing decision-makers at...Full timeContract workTemporary workPart timeWork experience placementWork at officeLocal areaFlexible hours$96.5k - $207.5k
Job Title Sr. Commercialization Success Manager - Payables Location Cincinnati, Ohio 45202 Compensation Total Base Pay Range: 96,500.00 -... ...prioritize product development opportunities through voice of customer, voice of field and industry knowledge. Introduce product to...$60k - $80k
Ascensus is hiring for a role focused on providing client support and managing relationships within the retirement services sector. The ideal candidate should have over 3 years of relevant experience and demonstrate strong relationship management and project management...
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