Bingham Cyclery Store Manager

Job Description

Job Description

About This Role

The Store Manager is fully accountable for the financial performance, customer experience, team leadership, and operational excellence of their location. This role leads sales, service, staff development, and community engagement while executing Bingham Cyclery’s standards, systems, and culture. This is a hands-on leadership role for someone who thrives on the sales floor, develops people, and drives results through clear expectations and accountability.

Financial & Sales Performance

• Own store revenue, margin, and expense targets
• Actively sell on the floor and rank among the top two salespeople in the store
• Set and communicate daily, weekly, and monthly sales goals
• Lead 5-star customer experiences across all interactions
• Participate in budgeting and KPI review meetings
• Monitor labor, margin, and inventory efficiency

Team Leadership & Development

• Hire, onboard, train, and retain high-performing staff
• Schedule staff to meet sales and service demand
• Coach and evaluate performance of sales and service teams
• Lead daily team meetings for Sales, Service, and Inventory
• Ensure staff understand company policies, systems, and standards
• Foster a culture of professionalism, fairness, and accountability

Store Operations & Merchandising

• Oversee daily store operations including cleanliness, safety, and organization
• Maintain compelling merchandising and visual standards
• Manage inventory processes including receiving, ordering, and cycle counts
• Ensure accurate sales, payroll, and financial reporting
• Maintain a clean, safe, and efficient retail environment

Service Department Oversight

• Oversee service intake, scheduling, and workflow
• Ensure service processes, ticketing, and estimates are accurate and consistent
• Supervise and schedule technicians to meet service timelines
• Address warranty and service-related customer issues
• Monitor service productivity and service inventory
• Support technical training and service-related events

Customer Experience & Community

• Deliver exceptional, consultative customer service
• Educate customers on bikes, accessories, apparel, and service
• Perform bike fittings across brands and models
• Represent Bingham Cyclery professionally in the community
• Support monthly events, clinics, and in-store engagement initiatives

Key Performance Indicators

• Sales Revenue: Annual, monthly, weekly, and daily targets
• Gross Profit Dollars: Tracked to goal
• Labor + Components + Rubber: >27% of sales
• Lead Follow-Up: 10 per day per shop
• Email Capture Rate: ≥85%
• Google 5 Star Reviews: 4.8+
• Payroll: ≤16% of sales

Qualifications

• Minimum two years of retail management experience
• Minimum two years of retail sales experience, preferably in the bicycle industry
• Passion for cycling and active lifestyle culture
• Strong leadership, communication, and coaching skills
• Proven ability to manage KPIs and financial performance
• Detail-oriented, organized, and adaptable
• Ability to lift up to 100 pounds
• Proficient in Microsoft Office, Google Workspace, and POS systems
• Flexible schedule availability including weekends

Application Instructions: Complete online job application (-for-employment-staff-pg1412.htm)

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:

• Google Suite
• Bicycle Repair tools
• Sales Strategy formulation experience
• Spanish or additional languages

Benefits & Perks

• Competitive salary with performance incentives
• Demo bike program
• Employee purchase discounts
• Health insurance stipend and dental benefit options
• Fun, mission-driven company culture

We're local and we love it!

We love where we live and have for over 60 years. We strengthen the fabric of our community and bring the joy of riding into the hands of many. We love riding bikes. We firmly believe that bikes make the world a better place and we’re honored to share that with you.

At Bingham Cyclery, we focus on you as a rider and the local riding infrastructure, we work hard to give you the roads, trails, teams, clubs, service, education and rides to help create the most successful cycling version of yourself possible.