Technical Trainer

Technical Trainer The Technical Trainer develops and delivers advanced technical training programs that enhance the knowledge, capability, and safety of service technicians and field personnel across North America. This role applies deep expertise in automotive systems, adult learning facilitation, and instructional design best practices to create engaging, effective learning experiences that strengthen service quality, operational performance, and customer satisfaction. The position exercises independent judgment in training delivery, ensuring alignment with business priorities, OEM standards, and emerging automotive technologies. No direct reports. Duties/Responsibilities Curriculum Design & Development Design and update instructor-led, blended, and eLearning courses on vehicle systems, diagnostics, maintenance, and repair procedures. Develop technical materials such as manuals, job aids, visual guides, and performance assessments. Incorporate adult learning principles and multimedia tools to enhance retention and application. Ensure readiness of training environments, vehicles, and technical equipment for instructional delivery, maintaining safety and functionality standards. Needs Assessment & Program Planning Partner with Operations, and Product and Technical to identify skill gaps and define training priorities. Recommend instructional strategies and delivery methods aligned with operational goals, safety standards, and KPIs. Forecast training resource needs and support the scheduling and logistics of technical training sessions. Training Delivery & Facilitation Conduct classroom, virtual, and hands-on workshops for technicians and provider personnel. Delivery of training that emphasizes diagnostic accuracy, repair quality, and safety compliance, while ensuring consistency with program standards and customer expectations Evaluate learner performance and provide constructive feedback to reinforce technical proficiency. Conduct follow-up visits or in-field assessments based on performance metrics to reinforce learning and close skill gaps. Evaluation & Continuous Improvement Measure program effectiveness using learner assessments, feedback, and operational data. Analyze performance trends to refine content and instructional delivery. Recommend process improvements and innovations in training technology or methodology. Participate in "Train-the-Trainer" or internal certification programs to enhance instructional delivery skills and support trainer readiness across the network. Technical Expertise & Collaboration Maintain current knowledge of OEM repair standards, diagnostic tools, EV systems, and emerging automotive technologies. Collaborate cross-functionally with Product & Technical, Business Development, and Operations to align training content with product updates, field issues, and service enhancements. Serve as a technical resource for field readiness, product launches, and root-cause investigations. Independent Decision-Making Exercise discretion in selecting instructional approaches, developing new courses, and setting technical content priorities. Recommend strategic adjustments to meet evolving training and business needs. Core Competencies Technical Training Blended Learning Techniques– Applies blended learning approaches that combine digital tools with in-person methods to maximize engagement, accessibility, and impact. Adapts and delivers content using the right mix of formats to support diverse learning styles and business needs. Curriculum Development– Contributes to the development and delivery of structured, outcome-based learning programs that align with organizational goals, skill requirements, and learner needs. Knowledge Transfer– Shares skills and institutional knowledge to ensure continuity, collaboration, and team learning. Technical Expertise- Applies deep functional and technical knowledge to perform the role with accuracy and efficiency. Leverages systems, tools, and processes to identify solutions, enhance performance, and uphold safety, quality, and compliance standards. Stays current on emerging technologies and best practices, sharing insights to strengthen team capability. Training Facilitation– Delivers engaging training content that supports retention and application Leadership Adaptability– Demonstrates openness to change and new ideas. Adjusts effectively to evolving work requirements and responds constructively to new situations. Decision-Making/Judgment– Makes thoughtful, well-informed decisions that balance short- and long-term impact. Emotional Intelligence– Demonstrates self-awareness, empathy, and social awareness to build trust, manage emotions effectively, and foster positive, collaborative relationships. Follow Through– Demonstrates reliability by taking responsibility, solving problems, and completing tasks through all stages. Problem Solving– Identifies issues and implements effective, timely solutions. Training Skills– Trains new hires and peers with clarity, engagement, and constructive feedback. Qualifications Bachelor's degree in Automotive Technology, Engineering, or related technical field preferred ASE A6 Certification required; ASE Master Certification or OEM equivalent strongly preferred. Minimum of 3-5 years in automotive technical training, curriculum development, or advanced diagnostics and repair. Proficiency with LMS platforms and virtual training technologies. Expertise in diagnostics, electrical systems, and EV technologies. Strong instructional design and facilitation skills with an engaging delivery style Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); advanced Excel skills preferred. Physical Requirements and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements When in Field Ability to sit for extended periods while traveling. Ability to stand for extended periods of time when in field. Ability to lift, carry, transfer and maneuver batteries and other materials weighing between 50-75 lbs. Frequent bending, and use of legs, hands, and arms while completing all activities related to training technician using real automobiles of various sizes. Use of a tablet and mobile phone for routing, customer communication, and documentation. When at Home Office Prolonged periods of sitting at a desk and working on a computer. Ability to use standard office equipment such as a computer, keyboard, and mouse. Occasional lifting of office supplies and materials. Travel: Regular travel within the region, with occasional travel needs to other regions Half of the time spent traveling by car. May need to work extended hours based on business needs, with some occasional air travel required. Work Environment: Time split between home office on a computer, or on the road meeting with Team or Customers. Frequent participation in both in-person and virtual meetings. Support operations and customers in various environments, including warehouses and outdoor settings. EEO Statement The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.