Veterinary Discharge Coordinator- Overnight

Overnight Discharge Coordinator

Pet + E.R in Hunt Valley, MD is hiring a full-time Overnight Discharge Coordinator to join our outstanding team! The role of Discharge Coordinator entails many duties to help ensure clear communication between our hospital and clients (owners and PCVet) and internally within CVRC. They also assist doctors with client communication, communicating and assisting clients that have questions after discharge, as well as facilitating an efficient and clear transition from in hospital care to continued and or home care for clients. Additionally, the discharge coordinator helps support the maintenance of patient records and client communications such as laboratory and radiology results, call backs, and follow ups. The discharge coordinator also reviews in hospital billing and will audit as needed if any discrepancies.

Education and experience requirements:

• High School Diploma or G.E.D.
• Basic math, reading and writing skills

Compensation:

• Starting at $22-$24/hr

Schedule:

• Primarily Sunday-Thursday
• Overnight with some flexibility required

Preferred experience:

• 3+ years' experience of experience working in a team of 10 or more.
• 3+ years' experience working in a specialty veterinary environment
• Bachelor's degree in relevant discipline

Physical requirements:

• Able to be active: sitting, walking, standing for 8 hours or more a day
• Able to work well under pressure and at high levels of stress
• Able to lift 40 pounds
• Flexible with work hours

Required skills/personal attributes:

• Organized
• Punctual
• Friendly
• Compassionate

General Knowledge:

• Understand general phone etiquette
• Be computer literate especially with Windows based computer programs
• Be capable of answering a multi-line telephone system
• Understand the basic services the ER and Specialty practices provide

Essential Functions and Responsibilities: General Tasks:

• Maintain a positive attitude
• Be able to work well under pressure
• Be able to multitask and produce efficiently under a heavy workload
• Possess excellent customer service
• Speak with fellow team members in a professional manner
• Show respect for clients, team members, and animals (alive or deceased) at all times
• Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services
• Be able to learn the medical records system and use accurately to maintain medical records and invoicing
• Be a team player. Be willing to assist other staff members including those from other departments.
• Maintain professional and accurate interdepartmental communications regarding patient and client issues.
• Take messages for team members and ensure that they are given to them in a timely manner
• Promote open communication regarding daily practice operations
• Maintain inventory of food samples, pill cutters, and discharge folders

Specific Client Tasks:

• Update discharge information in appropriate PIM system when updated by doctor
• Facilitate scheduling all discharges
• Ensure all discharging tasks and medications are filled and prepared before scheduled discharge
• Triage and field all client questions and concerns
• Assist with maintaining lab call back sheets in doctor's station
• Communicate effectively with PCVet
• Medical Record Tasks:
• Have awareness of CSR support needs
• Answer phones
• Ensure triage clipboards are readily available
• Clean rooms/lobby/mop as needed
• Print patient stickers
• Collect completed patient clipboards and organize for scanning

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring in a manner consistent with the applicable regulation.ng Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records.