Member Service Associate

$16 - $20 per hour

Levo Federal Credit Union

Member Service Associate (MSA) 1 and 2
Department: Member Services
Reports To: Assistant Branch Manager or Branch Manager
FLSA: Non-exempt
Date last updated : 04-01-2024
Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly.
Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements.
Cash checks and complete withdrawals and pays out money after verification of signatures and member balances.
Enter members' transactions into computer to record transactions and issue computer generated receipts.
Place holds on accounts for uncollected funds.
Order daily supply of cash, and count incoming cash.
Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen.
Explain, promote and sell products or services that will benefit the member.
Research and resolve member inquiries.
Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary.
Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.)
Use CDM/Recyclers to assist members in transactions.
Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments.
Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively.
Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation.
Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings.
Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests
Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner.
Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections.
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions.
Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing).
Certificates, Licenses, Registrations: Must complete ongoing sales and service training
Other Skills and Abilities
Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date.
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate
Salary Description
$16.00 - $20.00 per hour

Apply

Vacancy posted 3 hours ago

Similar jobs that could be interesting for youBased on the Member Service Associate in Sioux Falls, SD vacancy

Member Service Associate
$16 - $20 per hour
...Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated : 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments...
Suggested
Hourly pay
Shift work
Night shift
Levo Federal Credit Union
Sioux Falls, SD
3 hours ago
Member Service Officer
$20 - $30 per hour
...Member Service Officer 1 (MSO 1) Department: Member Services Reports To: Branch Manager FLSA Exempt: Non-Exempt Date last... ...involved in financial transaction by performing Member Service Associate duties. See Member Service Associate job description for more...
Suggested
Remote work
Levo Federal Credit Union
Rowena, SD
3 hours ago
Member Service Assistant
...applicants: Please click here to review the Costco Applicant Privacy Notice. Position Summary Actively greets members, provides a high level of member service, verifies membership card, keeps entry counts, and checks receipts when members exit. Performs and documents warehouse...
Suggested
Temporary work
Elijahhouseliving
Sioux Falls, SD
2 days ago
Member Services Representative
...Benefits Flexible schedule Opportunity for advancement Training & development The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions...
Suggested
Local area
Flexible hours
Crunch Fitness
Sioux Falls, SD
18 hours ago
Service Person
$12 - $20 per hour
...Flexible schedule Opportunity for advancement Training & development General Job Description: The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation...
Suggested
Hourly pay
Local area
Flexible hours
Crunch Fitness
Sioux Falls, SD
18 hours ago
Member Service Representative I
$16 - $17.5 per hour
...Base Pay $16.00 - $17.5 / Hour Voyage FCU is looking for a Member Service Representative to join our team at our Dawley Farms branch! The ideal candidate is self-motivated and productive, enjoys creating relationships with members and staff, and will handle each member...
Hourly pay
Temporary work
Casual work
Monday to Friday
Shift work
Expansion Capital Group
Sioux Falls, SD
13 hours ago
Customer Relations Representative - State Farm Agent Team Member
$50k - $75k
...As a Customer Relations Representative - State Farm Agent Team Member with Ty Teveldal - State Farm Agent, you will generate the kind... ...successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You...
For contractors
Work at office
Flexible hours
State Farm
Sioux Falls, SD
1 day ago
Receptionist - State Farm Agent Team Member
$50k - $75k
...dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of... ...and services to meet diverse customer needs. As an Agent Team Member, you will receive... Simple IRA 401k Salary plus commission/...
Hourly pay
Full time
For contractors
Flexible hours
Insuringsiouxfalls
Sioux Falls, SD
4 days ago
Receptionist - State Farm Agent Team Member
$50k - $75k
...is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed...
Work at office
Ty Teveldal - State Farm Agent
Sioux Falls, SD
4 days ago
Customer Service Representative - State Farm Agent Team Member
$50k - $75k
...Customer Service Representative - State Farm Agent Team Member Full Time in Sioux Falls, SD Benefits 401(k) Bonus based on performance Health insurance Opportunity for advancement Paid time off Signing bonus Competitive salary Flexible schedule Training & development ROLE...
Full time
For contractors
Relocation package
Flexible hours
Siouxfallsins
Sioux Falls, SD
4 days ago
Convenience Store Team Member
...Convenience Store Team Member At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Convenience Store Team Member will provide a sincere, courteous...
Local area
Flexible hours
Night shift
Fleet Farm
Sioux Falls, SD
1 day ago
Store Production Team Member
...Store Production Team Member As one of the largest for-profit thrift operators in the United States, Canada and Australia for value... ...with valuable funding for their community-based programs and services. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.),...
Full time
Part time
Local area
Savers | Value Village
Sioux Falls, SD
2 days ago
Client Service Associate
...The client service associate is a critical part of the Mariner Wealth Advisors team, responsible for delivering extraordinary client service... ...process, coordinate, and direct client activities with other team members and assist as necessary Maintain client paper files and...
Internship
Jobr
Sioux Falls, SD
3 days ago
Customer Relations Representative - State Farm Agent Team Member
$40k
...Opportunity for advancement ~ Paid time off ~ Training & development What You'll Do: Provide exceptional customer service in both English and Spanish Support customers with auto, home, and life insurance needs Build relationships and identify opportunities...
For contractors
Flexible hours
Creighton Smith - State Farm Agent
Sioux Falls, SD
18 hours ago
Retail Service Specialist
...Retail Service Specialist The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer... ...encouraged to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and...
Local area
Flexible hours
Shift work
Night shift
O'Reilly Auto Parts
Sioux Falls, SD
1 day ago
Retail Service Specialist
...Job Overview The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance... ...encouraged to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and...
Local area
Flexible hours
Shift work
O'Reilly Automotive Stores, Inc.
Sioux Falls, SD
3 days ago
Service Advisor
$50k - $75k
...Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor... ...job training opportunities. Full-time associates are offered a comprehensive benefit package... ..., veteran or uniformed service-member status, genetic information, or any other...
Full time
Part time
Local area
Dormont Manufacturing Company
Sioux Falls, SD
2 days ago
Customer Service Representative - State Farm Agent Team Member
We're Hiring! If you want to work in an environment that is fun, challenging, and rewarding, then Ty Teveldal - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to...
For contractors
Work at office
Ty Teveldal - State Farm Agent
Sioux Falls, SD
3 days ago
Profit Center Office Administrator
$40k - $60k
...Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and... ...wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an...
Daily paid
Full time
Part time
Internship
Work at office
Local area
Immediate start
Hajoca Corporation
Sioux Falls, SD
18 hours ago
Postal Services Associate Paid Training & Full Benefits
$26.47 - $43.62 per hour
...The US Postal Service is hiring in South Dakota with no experience required. Paid training is provided to all employees, ensuring job security and a positive work environment. Starting salary ranges from $26.47 to $43.62 per hour, with an average annual salary of $72,4...
Hourly pay
US Postal Service
Sioux Falls, SD
4 days ago
Administrative Assistant
$18 - $22 per hour
...smoothly? We're looking for an Administrative Assistant to become an essential member of our team. In this role, you'll support daily office operations, provide exceptional customer service, and work alongside our leadership and accounting teams to help deliver an outstanding...
Hourly pay
Work at office
Monday to Friday
Century Business Products Inc.
Sioux Falls, SD
18 hours ago
Commercial Lines Associate Client Representative
...Company Overview World Insurance Associates ("World") is a unique financial services organization with a global network of brokers and specialists who empower... ...activities in EPIC and assign applicable team-member. Order loss runs. Work Experience 0-2 years’ experience...
Work experience placement
World Insurance Associates LLC
Sioux Falls, SD
4 days ago
Profit Center Office Administrator
$40k - $60k
...Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and... ...Competitive starting wage. Profit‑Sharing Program providing each team member a direct share of annual profits. Full‑time benefits for team...
Daily paid
Full time
Part time
Internship
Work at office
Local area
Immediate start
Rh Showroom
Sioux Falls, SD
4 days ago
Part Time Branch Office Administrator
...Responsibilities Provide exceptional client service via inbound and outbound calls, email,... ...sources, and internal support team members. Handle account opening, transfers, and... ...growth and financial security Part‑time associate benefits (no minimum hours specified in...
Part time
Work at office
Home office
Flexible hours
Edward Jones
Sioux Falls, SD
4 days ago
Customer Service Representative Opener Thursday to Sunday
...Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members...
Full time
Temporary work
Part time
Shift work
ComForCare Home Care (Raleigh, NC)
Sioux Falls, SD
4 days ago
Medical Support Assistant (Advanced)
$144k
...more outpatient clinics and is an integral member of the clinic team to effectively carry... ...and performs receptionist, customer service, and administrative duties for the proper... ...Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care...
Permanent employment
Full time
Part time
Work experience placement
Seasonal work
Remote work
Trial period
Relocation package
Monday to Friday
Flexible hours
VETERANS HEALTH ADMINISTRATION
Sioux Falls, SD
18 hours ago
Part Time Branch Office Administrator
...volume of applicants. Join a financial services firm where your contributions are valued... ...center of our partnership. Edward Jones associates are seen, heard, respected, and supported... ..., and internal client support team members. Account Management: Aptitude to learn...
Part time
Work at office
Home office
Flexible hours
Edward Jones
Sioux Falls, SD
4 days ago
Service Assistant
...volume(s), hours worked & potential overtime pay. Position: Service Assistant Brand: Denny's Reports To: Restaurant Manager... ...or trash containers. Communicating with restaurant team members and management. Physical Requirements ~ Standing and walking...
Minimum wage
Flexible hours
Shift work
Night shift
Denny
Sioux Falls, SD
3 days ago
Financial Services Position - State Farm Agent Team Member
...appointments, identify customer needs, and market appropriate products and services. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... ~ Salary plus commission/bonus If...
Full time
For contractors
Work at office
Ty Teveldal - State Farm Agent
Sioux Falls, SD
2 days ago
Front Desk Receptionist
...Unity Health and Fitness. Provides exceptional customer service and hospitality to members, guests, and the public while performing a variety of administrative... ..., stoop, kneel, reach, and perform light physical tasks associated with front desk and facility operations. Disclaimer This...
Temporary work
Part time
Work at office
Local area
Rotating shift
City of Milbank
Sioux Falls, SD
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Member Service Associate. Be the first to apply!