SRE

Job Title

Works with Software Engineering teams to drive continuous improvement of system reliability. Establishes a system of monitoring and alerting to measure reliability over time and identify customer impacting issues in a timely manner to help teams operate within their error budgets. Requires the ability to understand a complex architecture across a broad range of technologies. Performs maintenance and provides technical assistance and advice on existing software solutions.

Major Duties And Responsibilities

• Actively and consistently supports all efforts to simplify and enhance the customer experience
• Ability to understand programs according to functional and non-functional requirements
• Develops and maintains technical documentation
• Serves as an escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Objectives
• Collaborates with internal customers, technical, and architecture teams to solve complex software problems
• Provides general system users and management with system analysis and feedback
• Influences system design by identifying and recommending design and requirements needs for software enhancements
• Mentors and coaches less experienced staff
• Participates in continuous performance improvement and root cause analysis sessions to discuss opportunities to improve processes, system reliability, and standards
• Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational issues, as well as consulting, advising and training on specialized features and functions
• Follows established configuration/change control processes
• Helps to reduce toil
• Implements internal automation systems, including code development

Required Qualifications

Skills/Abilities and Knowledge

• Ability to read, write, speak, and understand English
• Ability to identify measures or indicators of system reliability and the actions needed to improve or correct reliability, relative to the goals of the system
• Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
• Ability to work seamlessly within a team as well as manage individual tasks
• Creative and abstract thinking skills to troubleshoot and resolve complex problems
• Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction
• Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence
• Extensive technical knowledge of Information Technology field and computer systems
• Strong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders
• Strong ability to pick up complex concepts and processes quickly
• Proven leadership abilities including ability to share knowledge, resolve conflict and create consensus
• Demonstrated ability to take the lead on the most complex projects
• Servant-leader with ability to establish a blameless culture focused on continuously improving
• 1-2 years of experience with RESTful services
• Working knowledge of SQL and NoSQL databases
• 1 year working in Splunk to write Reports, Alerts, and basic queries

Education: BA/BS in Information Technology, Computer Science, related field or equivalent work experience

Related Work Experience: 3-5 years telecommunication Experience, 3-5 years IT Experience, 3-5 years of experience with one of the following: Software Development methodologies, Architecture, Networking, or Systems Administration

Required Skills: Splunk and SQL with an analytical mindset is the most important thing we're looking for in candidates.