Resident Care Director - LPN / RN (Assisted Living)

Resident Care Director (RN / LPN) Job Type: Full-Time Location: The Arbors at Westfield Join the Arbors/Ivy Team At Arbors/Ivy, care is personal. We are family-oriented and committed to family-centered aging through generations. We lead with integrity through care, compassion, and teamwork. We believe in collective ownership — standing together and doing whatever it takes to deliver excellence for every resident and every family. We are seeking a Resident Care Director who believes that details matter. Because in senior living — they do. About the Role This is not a “check-the-box” leadership role. As Resident Care Director, you are the clinical standard-setter. The tone-setter. The follow-through leader. You are relentlessly attentive to detail. You believe systems exist for a reason. You hold yourself — and your team — to high standards. You understand that while every team member is different in personality and style, the standard of care cannot vary. Things cannot get missed. You are friendly, approachable, and cheerful — but clear. Supportive — but firm. Compassionate — but uncompromising when it comes to resident safety and compliance. No two days look alike. Interruptions happen. Families call. Providers arrive. A resident needs immediate attention. You handle distractions with urgency and composure — and then return to the details to ensure nothing falls through the cracks. You follow established processes — and when improvement is needed, you elevate it thoughtfully and within regulatory guidelines. What You’ll Be Responsible For

• Ensuring exceptional quality of resident care through clear standards, monitoring, and accountability
• Overseeing the entire medication delivery system with precision and consistency
• Conducting initial and ongoing resident assessments with accuracy and clinical insight
• Evaluating medical concerns and coordinating care with providers and ancillary services
• Interpreting policies and regulations for nursing staff — ensuring full compliance
• Supervising Resident Care Aides (RCAs) with clear expectations and consistent follow-up
• Providing hands-on competency training with return demonstrations
• Leading recruitment, onboarding, and in-service education for the nursing team
• Serving as a trusted liaison to families, healthcare agencies, hospitals, and emergency teams
• Handling emergency situations calmly and efficiently
• Participating in on-call rotation

You create a department where:

• Documentation is accurate.
• Medications are correct.
• Assessments are thorough.
• Communication is clear.
• Follow-through is expected.

Who Thrives in This Role You will excel here if you:

• Have extremely high attention to detail
• Hold others accountable while recognizing individual strengths
• Refuse to let important steps be skipped
• Move quickly when urgency demands it
• Stay organized despite constant interruptions
• Genuinely enjoy seniors and take an interest in their lives
• Build close, respectful relationships with your nurse team
• Improve systems carefully — without cutting corners
• Lead with both compassion and clarity

You believe excellence in care is built on consistency. Benefits

* PTO

• Health and Dental Insurance
• Life Insurance
• Short & Long-Term Disability Insurance
• Health Care FSA
• Dependent Care FSA
• Paid Holidays / Floating Holiday
• Pet Health Insurance Programs
• Employee Assistance Plans
• Retirement Account Assistance
• Employee Appreciation Programs

Requirements For Massachusetts (MA):

• Current Massachusetts RN or LPN License in good standing
• 1-year verifiable experience in Home Care or Assisted Living
• Knowledge of aging and disability issues

For Connecticut (CT): * Current Connecticut Registered Nurse License in good standing * One of the following:

• BSN with 2+ years full-time clinical experience (including 1 year in home health/community health), OR
• Diploma/Associate degree with 4+ years full-time clinical experience within past 10 years (including 1 year in home health/community health)
• Knowledge of aging and disability issues

Our Culture At Arbors/Ivy, families trust us with what matters most. That trust is earned through precision, compassion, accountability, and teamwork. We work hard. We support each other. We laugh often. And we never compromise on care. If you are a nurse leader who believes that details define excellence — and who can lead with both warmth and unwavering standards — we would love to meet you. Apply today and lead care the right way. Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#INDWF