Provider Enrollment Specialist

About Otsuka America Pharmaceutical Inc. Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health. In its evolved customer engagement model, a Hospital Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience. The “ecosystem approach” unifies account management, medical, patient access, and market access teams to engage with local healthcare systems, identifying opportunities to enhance the patient experience. These ecosystems are led by Area Business Leads and are organized into regional areas. Area Business Leads have significant autonomy to assess unique market priorities and tailor decisions to meet local customer needs. In the future, Otsuka aims to enhance customer engagement quality, accountability, and cohesion between patients and healthcare providers, with a focus on customer‑centricity. The Hospital Specialist will report directly to the respective Area Business Lead, coordinating with cross‑functional colleagues in Medical, Market Access, and Patient Support under appropriate guidelines. This individual will serve as the primary point of contact for HCP customers and should possess a broad range of expertise, capable of addressing complex on-label information based on approved content. Position Overview Purpose: This position is designed to enhance customer engagement, thought leadership, and business planning within the organization. The role involves proactive outreach to healthcare professionals (HCPs), facilitating discussions, and elevating insights to inform strategic decisions. Key Responsibilities Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance. Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., MSLs) as needed. Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders. Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals. Key Sales Capabilities Territory Analysis / Business Planning – Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget. Displays knowledge of territory and business conditions that impact sales results to establish near‑term priorities for his/her territory business plan. Responds compliantly to competitive threats and opportunities. Educates office staff on payer guidelines and reimbursement procedures to increase pull through. Effectively utilizes promotional materials, selling skills, engagement & account pull through. Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately. Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call. Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders. Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members. Takes personal responsibility for follow‑through and providing value to the accounts by providing accurate information in response to their needs. Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition. Qualifications Bachelor's degree. 2+ years of experience in pharmaceutical sales, medical device sales, or a related field. Preferred: 4+ years of experience working in a sales role with HCPs, ideally representing multiple products. Previous cross‑functional industry experience in commercial life sciences or related industry. Ability to work in an ambiguous environment undergoing transformation. Proven track record in coaching, training, and mentoring peers or others. Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance. Ability to assimilate and communicate complex clinical and product information. Travel: Territory: Fort Collins, CO. Must reside within a commutable distance of 75 miles from the primary city in the sales territory. Field travel by car daily. Competencies Accountability for Results – Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving – Make decisions considering the long‑term impact to customers, patients, employees, and the business. Patient & Customer Centricity – Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication – Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration – Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development – Play an active role in professional development as a business imperative. Salary Minimum $116,000.00 – Maximum $166,750.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. Application Deadline This will be posted for a minimum of 5 business days. Company benefits Comprehensive medical, dental, vision, prescription drug coverage Company provided basic life, accidental death & dismemberment, short‑term and long‑term disability insurance Tuition reimbursement Student loan assistance A generous 401(k) match Flexible time off Paid holidays Paid leave programs as well as other company provided benefits. Equal Opportunity Employer Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request. Company Culture Otsuka is a global healthcare company with the corporate philosophy: “Otsuka–people creating new products for better health worldwide.” In the U.S., Otsuka is comprised of two companies, Otsuka America Pharmaceutical, Inc., and Otsuka Pharmaceutical Development & Commercialization, Inc., that share a deep commitment to the development and commercialization of innovative products in the spaces of neuroscience, nephrology, and digital medicine. Driven by our purpose to defy limitation, so that others can too, we have an unwavering belief in doing more and transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It’s this deep‑rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. The Otsuka group of companies employed 34,400 people worldwide and had consolidated sales of approximately USD 14.2 billion in 2023. We invite you to explore our open positions for an opportunity to join our 2,200 colleagues in the U.S. whose passion for our mission and pride in our company has earned us certification as a Great Place to Work by the Great Place to Work Institute. #J-18808-Ljbffr