INVESTIGATION SPECIALIST II (OPBI) - 60046233

Requisition No: 879383

Agency: Children and Families

Working Title: INVESTIGATION SPECIALIST II (OPBI) - 60046233

Pay Plan: Career Service

Position Number: 60046233

Salary: $42,750.24, in accordance with DCF salary policy

Posting Closing Date: 09/03/2026

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This is an Internal Agency opportunity.

Only current department employees are eligible to apply.

Investigation Specialist II

Department of Children and Families

THIS IS A STATEWIDE VACANCY – POSITION LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION.

The Florida Department of Children and Families (DCF) isthe state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

INVESTIGATION SPECIALIST II – ESS OFFICE OF PUBLIC BENEFITS INTEGRITY – BENEFIT RECOVERY

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the closest available office location .

This position is a statewide vacancy and the position’s location will be determined by the selected candidate’s location.

Some travel may be required and your personal vehicle may be required.

This is classified as a Career Service position, working full-time, 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICATIONS:

• Must be a current Benefit Recovery investigator with the Office of Public Benefits Integrity.
• Minimum of two years of Florida DCF Economic Self Sufficiency experience determining eligibility for government assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance).
• Minimum of two years’ experience of Office of Public Benefits Integrity.
• Must have a valid State-issued Driver’s License and access to reliable transportation.
• A willingness to travel extensively, including overnight.

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Experience working with State Attorney Office overpayment claims.
• Experience with problem-solving techniques within a work group.
• Three or more years working in the Office of Public Benefits Integrity as a Benefit Recovery Investigation Specialist I (previously Economic Self Sufficiency II) or higher-level position

POSITION DESCRIPTION

This is a team lead Investigator position that reports directly to the Benefit Recovery (BR) Supervisor. It is classified as a Career Service position, working 40 hours per week, Monday through Friday.

Travel and use of your personal vehicle may be required.

The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic.

Duties include assisting in fraud investigations and provides support in the recovery of funds lost due to waste, fraud, or abuse.

Incumbent is qualified to have specified personal information exempt from public record inspection per Florida Statute.

Incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours a day.

JOB DUTIES AND RESPONSIBILITIES:
This is a professional position in the Benefit Recovery Program that is responsible for handling the more complex cases for investigation, calculation and recovery of overpayment claims for government assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance) as a result of pre-eligibility and eligibility investigations for government assistance applicants/recipients, community complaints or eligibility staff referrals. The incumbent must have a detailed knowledge of the eligibility process and procedures for the Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance programs, and have expertise in the use of the Florida computer system and other on-line systems. The person occupying this position works to ensure the Benefit Recovery Program is administered in conformity with federal, state and regional policies. Assigned duties include, but are not limited to the following:

• Performs quality management system reviews as assigned.
• Reviews case reading errors with the staff; ensures corrections are completed accurately and timely.
• Reviews and analyzes data from all monitoring sources and provides training in the areas in which problems are identified.
• Conducts mentoring sessions with staff to support performance improvement.
• Assists the supervisor in handling and resolving internal and external customer inquires and complaints.
• Provides policy interpretations as requested or assigned.
• Follows established office procedures which may include updating and maintaining tracking mechanisms

• Timely investigates referrals for potential overpayment(s) as a result of fraud, inadvertent household error or agency error.
• Analyzes cases and investigative findings by using specific program policies and procedures to determine who is responsible/liable and reason for the overpayment.
• Accurately establishes overpayment claims and the dollar amount of overpayments eligible for recoupment, based on current and past Federal and State laws and Public Assistance policies.
• Completes referral reviews and claims in accordance with current program requirements.
• Takes timely and appropriate corrective action on identified errors through the Quality Management System, management evaluation reviews, and quality control reviews.
• Reviews existing information when available, initiates telephone contacts when necessary to validate information or respond to customer inquiries.
• Answers general telephone inquiries and exchanges information with other agencies and Department staff.
• Assists customers and providers with questions or concerns pertaining to overpayments.
• Represents the Department in Fair Hearings or State Attorney cases as assigned.
• Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives, as appropriate. Is the acting Supervisor when the Supervisor is unavailable.
• Completes other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of government assistance program objectives and policies
• Problem-solving techniques
• Training principles and practices
• Goal setting techniques
• Arithmetic.
• Skill in operating a personal computer.
• Ability to conduct fact-finding interviews
• Accurately prepare and maintain records and reports
• Work with a diverse range of people; adapt to change
• Deal calmly and effectively in high stress situations
• Compose documents or correspondence involving technical information
• Complex arithmetic operations
• Interpret and apply regulatory materials
• Prioritize and meet deadlines
• Establish and maintain effective working relationships
• Communicate effectively orally
• Apply ethical business practices.

Important Application Process Information:

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME.

**It is unacceptable to use the statement “See Resume” in place of entering work history information. **

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.

• All previous DCF positions must be listed separately . Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire . For more information, please visit the SSS website:

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at View phone number on aiapply.co.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.