Utility Billing Clerk

JOB SUMMARY The City of Stephenville is seeking a full-time Utility Billing Clerk. This role works under the direction of the Assistant Finance Director, and performs a variety of general clerical duties, billing functions, and customer service functions. This is an entry/journey-level position. Incumbents initially perform the more routine duties assigned to the position under close supervision. However, as experience is gained, incumbents are expected to perform the full range of duties as assigned with increasing independence. DUTIES/RESPONSIBILITIES Duties may include but are not limited to, the following: Type and proofread a variety of documents including general correspondence, reports, and memorandums from rough draft or verbal instruction Perform a wide variety of routine clerical work, including filing and documenting information on records Answer telephone and wait on the general public, providing general information on departmental and City policies and procedures as required, refer calls to appropriate department personnel Respond to and resolve difficult and sensitive citizen inquiries and complaints on the phone or in person Explain City policies and procedures in a tactful and effective manner Effectively perform a variety of accounting functions Accurately count, record, and balance cash transactions and other monies received Input and retrieve data from the computer system quickly and efficiently Process billing for utility accounts; prepare bills for mailing; mail statement bills, prepare bank drafts for utility accounts Print usage reports based on abnormally high or low usage Prepare and mail late payment notices and statements; apply deposits to accounts Collect, process, and issue receipts for utility payments from customers in person, through the mail and drop box, and online Provide assistance to customers regarding billing inquiries, complaints, requests for information, and related matters. Research accounts if a discrepancy exists. Prepare water, sewer, and refuse adjustments, as needed Prepare work orders for connections, disconnections, transfers, and water, and sewer taps. Sort and file completed and uncompleted work orders Prepare notifications of returned checks and mail to customers; prepare adjustments for customer returned checks, and prepare work orders to disconnect accounts for returned checks Prepare payment arrangements with customers needing an extension on a water bill payment; arrange for disconnection of service of promise to pay agreement is broken Print list of delinquent accounts to have service disconnected; ensure that list is up-to-date before submitting for disconnection Go through the cut-off list after one (1) week and close out any accounts that have not paid to issue the final bill Run debit reports and pull together accounts to send to the collection agency Prepare a variety of reports including, but not limited to, month-end reports Prepare Sewer averaging report and update accounts Deal with a high volume of work in a short period of time Perform other duties as assigned SKILLS, KNOWLEDGE, AND ABILITY Ability to communicate (read, write, and speak) effectively in the English language with customers of varying ages Ability to understand and follow oral and written instructions Must be proficient in the operation of personal computers, peripheral office equipment such as printers, faxes, copiers, calculators, and other office equipment Must be proficient in and have extensive experience using Microsoft Office software including Excel, Word, and Outlook EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS Must meet all local and federal government requirements for hiring. Must have a valid Texas driver’s license, and currently have and maintain a satisfactory driving record Must have a High School Diploma or equivalent Additional specialized training in accounting, clerical work, or a related field is desirable PHYSICAL REQUIREMENTS This position requires the ability to stand or sit for extended periods of time in the day-to-day functions of the position. The position may also require repetitive hand movement from time to time and fine coordination in typing documents using a computer. Must be able to lift, drag, hold, pull, push and carry objects weighing up to 30 lbs. (such as file storage boxes), assisting other employees in the office, and moving or removing stored records. Position also requires the ability to communicate effectively, courteously, and clearly in English, verbally and in writing with staff, and possibly the public on occasion. WORK ENVIRONMENT The majority of work is performed in an office setting and may be subject to ordinary risks typically found in an office environment. NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required. “AS AN EQUAL OPPORTUNITY EMPLOYER, THE CITY OF STEPHENVILLE CONSIDERS ONLY QUALIFIED APPLICANTS WITHOUT REGARD TO COLOR, AGE, RACE, ETHNICITY, SEXUAL ORIENTATION, GENDER EXPRESSION, DISABILITY, NATIONAL ORIGIN, VETERAN OR MARITAL STATUS.” #J-18808-Ljbffr