Guest Services Representative I
Hilton Garden Inn Raleigh Cary
Job Description
Job Description
Join Our Team as a Guest Services Representative at the Conrad Award Winning Hilton Garden Inn Raleigh Cary!
Do you love meeting new people, sharing local tips, and being the friendly face that turns a traveler's long journey into a warm welcome?
At Parks Hospitality Group, we believe that every guest deserves an unforgettable first impression. We’re looking for an enthusiastic and friendly Guest Services Representative to join our front desk family. In this highly interactive role, you will be the heart of our lobby—welcoming travelers, anticipating their needs, and bringing a positive attitude that makes every guest feel immediately at home.
What You’ll Do:
- Greet guests warmly and assist them with check-in and check-out processes.
- Answer questions, provide local information, and assist with special requests to enhance the guest experience.
- Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
- Manage reservations, cancellations, and modifications as needed.
- Communicate effectively with other departments to ensure guests’ needs are met.
- Handle guest complaints and issues with professionalism, working towards a resolution.
- Maintain an organized front desk area and assist with other administrative duties as needed.
What You’ll Bring:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication skills and a friendly, welcoming demeanor.
- Ability to stay calm under pressure and address guest needs with a positive attitude.
- Flexibility to work weekends, evenings, and holidays as required.
- Basic computer skills and experience with hotel management software a plus.
Why You’ll Love Working Here:
- Immediate medical and dental benefits starting on your very first day for full-time team members.
- Paid time off (PTO) for all team members, because we value your well-being.
- Earn an extra $50–$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
- Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
- Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
About Us:
At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location:
Hilton Garden Inn Raleigh Cary
131 Columbus Ave
Cary, NC 27518
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Services Representative I in Cary, NC vacancy
- ...Guest Services Representative At WakeMed, our mission is to improve the health and well-being of our communityand we do it by delivering outstanding, compassionate care. We're hiring a Guest Services Representative to be the friendly face of WakeMed, helping patients,...SuggestedWeekend workDay shiftAfternoon shift
WakeMed
Cary, NC2 days ago - ...will be recognized, grow and succeed with us. SpringHill Suites Raleigh Cary has an opening for an energetic and dynamic Guest Service Representative to work PT, flexible hrs AM & PM shifts. Previous hotel experience is highly desired. Come join a team that believes...SuggestedPart timeFlexible hoursShift work
CMC Hotels
Cary, NC20 days ago - ...Winwood Hospitality Group seeks a Front Desk Guest Services Agent to welcome guests at the Courtyard by Marriott front desk. You will handle reservations, check-ins/check-outs, and assist with guest inquiries in a fast-paced hotel environment. Responsibilities include...SuggestedLocal area
Winwood Hospitality Group
Cary, NC12 hours ago $500 per month
...The Fresh Market & YouOur mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We're looking for a leader who brings positive energy, strong character, and a commitment...SuggestedWork at officeFlexible hoursAfternoon shiftThe Fresh Market
Cary, NC4 days ago- A travel services company is seeking customer-focused individuals for a Client Services role. Work remotely to assist clients in planning and booking personalized travel experiences, while providing exceptional service and maintaining communication before, during, and...SuggestedRemote workFlexible hours
HB Travels
Cary, NC12 hours ago - Drybar Shops in Cary, NC is seeking a friendly receptionist to provide outstanding customer service at the front desk of our blow-dry-only salon. The role emphasizes fast-paced, guest-focused service and POS operation to process transactions and book appointments. Ideal...
- Courtyard by Marriott Parkside Town Commons, Cary NC is seeking a Front Desk Guest Service Associate to deliver outstanding hospitality. You will handle reservations, check-ins, and check-outs with attention to accuracy and guest privacy, while coordinating with bell staff...Flexible hours
- The NOW Downtown Cary is looking for an Experience Guide to enhance guest services and ensure smooth daily operations. Responsibilities include greeting guests, driving sales of memberships and enhancements, and maintaining a positive environment. Ideal candidates will...Weekend workAfternoon shift
$790 per week
Already working and need a second income? This fits around the job you already have — evenings, weekends, whenever you have an hour. Focus Group Panel connects everyday people with paid market research: remote focus groups, product tests, and online surveys from brands...Full timeRemote workWeekend workAfternoon shiftFocus Group Panel
Garner, NC12 hours ago- ...Guest Service Agent Embassy Suites Raleigh Crabtree is seeking a dynamic Guest Service Agent. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The primary purpose of the Guest Service Agent...Immediate start
Embassy Suites Raleigh Crabtree
Raleigh, NC12 hours ago - Luxury Retail ConciergeA Luxury Retail Concierge for REEDS Jewelers is a customer's first point of contact within the store. REEDS Jewelers stands apart because every interaction is steeped in trust. We earn and achieve our customers' trust with authenticity, transparency...
Reeds Jewelers
Cary, NC1 day ago - ...Experience ConciergeRaleigh-Durham (Raleigh-Durham, NC) Client Service Specialist Full Time 734436About the Role The Client Experience... ...inspired to grow.Responsibilities Key to Your Success Focus on the guest experience for each client during any time that they are present...Full timeLocal areaShift workNight shiftWeekend work
CityVet
Morrisville, NC1 day ago - ...Umstead Hotel & Spa in Cary, NC seeks a dedicated Concierge to enhance guest experiences at a luxury property. You will assist with guest requests, coordinate itineraries, and inform guests about hotel services and local attractions. The role requires flexible scheduling (...Local areaFlexible hoursNight shiftWeekend work
The Umstead Hotel & Spa
Cary, NC4 days ago - ...Membership Concierge IIAs a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our...
Life Time Fitness
Cary, NC5 days ago - ...for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every...Work at officeImmediate startMonday to FridayShift work
Solera Senior Living
Cary, NC3 days ago - ...Signature Aviation plc is seeking a Guest Experience Specialist in Morrisville, NC. You will warmly welcome guests and crews, coordinate services, and deliver exceptional moments in a fast-paced environment. Responsibilities include assisting with reservations, transportation...
Signature Aviation plc
Morrisville, NC2 days ago - ...Experience Ambassador to deliver exceptional client experience through hospitality-focused service at the front desk and within the client portfolio. You will enthusiastically welcome guests, manage visitor registration and badging, coordinate with facilities teams, and...
US AMR-Jones Lang LaSalle Americas, Inc.
Morrisville, NC3 days ago - UNC Health is seeking a Guest Services Specialist to serve as the first point of contact for visitors and patients at UNC Hospitals. You will deliver premium customer service at entrances, information desks, valet drops, ACC, and the Emergency Department, coordinating...
- Aisles & Abroad is seeking a Scheduling & Booking Assistant to help clients research and secure hotel accommodations. You will guide choices, answer inquiries via phone, email, and online platforms, and maintain accurate booking records. This remote role offers flexible...Remote jobFlexible hours
- Hilton is seeking a Front Desk/Guest Services Associate in Raleigh, NC to provide warm, professional check-in and check-out experiences for guests. You will respond to inquiries, schedule wake-up calls, and assist with guest requests while upholding brand standards. The...Full timeFlexible hours
- ...shift and managers to be updated on hotel activities. Provide expedient check-in/check-out service. Be knowledgeable of hotel property and in-house events. Provide guests with information concerning hotel policies and amenities/services. Assistance in...Shift work
- ...Job Description Job Description ? Providing information to guests about hotel policies, services and amenities. ? Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat). ? Selling rooms to ?walk-...Local areaShift work
- ...beautiful presentation, and being the reliable teammate who shapes a guest's very first impression of our hotel?At Parks Hospitality Group,... ...we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive...Full timeImmediate startWorldwideShift workAfternoon shift
Parks Hospitality Group
Cary, NC2 days ago - ...professional communication.Resolve client issues promptly.Attend ongoing training and webinars.Collaborate with team members for quality service.Qualifications:Excellent communication skills.Reliable internet and technology.Service or administrative background is a plus.What...Remote work
Travel with Lani
Apex, NC12 hours ago - ...professional communication.Resolve client issues promptly.Attend ongoing training and webinars.Collaborate with team members for quality service.Qualifications:Excellent communication skills.Reliable internet and technology.Service or administrative background is a plus.What...Remote work
Travel with Lani
Cary, NC3 days ago - ...NOW Massage is seeking an Experience Guide to ensure exceptional guest experiences, sell enhancements and memberships, and manage the... ...appointments, promote memberships, and handle payments for services rendered in a welcoming, service-driven environment. Ideal candidates...
- ...Evs Tech/HousekeeperTogether we CAN! Housekeepers provide service to the residents in the community that enable them to function at the highest possible level. Responsibilities include:Perform day-to-day environmental service functions as assigned.Strip and remake beds...Flexible hours
Kintura
Cary, NC2 days ago - ...- Homemaker Person Centered, Team Focused, Detailed This is a part time role, every other weekend Housekeeping Homemakers provide service to the residents in the nursing or assisted living households to help meet their daily needs. This includes preparing and serving meals...Part timeWeekend work
Kintura
Cary, NC18 hours ago - ...or diagrams.Placing bottled water and candy amenity out for each guest in the AM and refreshing during lunchSteaming/ Ironing... ...offReferral programTuition reimbursementVision insuranceSchedule:8 hour shiftWeekend availabilityExperience:Food Service: 1 year (Preferred)...Part timeFlexible hoursShift workNight shift
The Umstead Hotel and Spa
Cary, NC1 day ago - ...professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors? The Blair... ...: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting...Work at office
The Blair Memory Care Center of Cary
Cary, NC18 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Representative I. Be the first to apply!
Related searches
- guest service ambassador Cary, NC
- guest service support expert Cary, NC
- guest service Cary, NC
- guest services associate Cary, NC
- guest services agent winter seasonal
- hotel guest service agent
- hotel concierge
- overnight guest service representative
- guest services representative
- seasonal guest services representative