Service Manager

Service Manager

Ginkgo Residential is an integrated multifamily investment, management, and redevelopment company based in Charlotte. We currently manage over 10,000 apartment homes across more than 50 communities throughout the Southeast.

As we continue to grow, we are seeking passionate professionals who are committed to excellence and driven by our core values: People Come First, Rooted in Sustainability, Act with Purpose, and Cultivate & Elevate. These values guide how we serve our residents, support our teams, and operate our communities.

Position Summary

The Service Manager is responsible for leading and managing all maintenance operations at the property. This includes oversight of preventative, corrective, routine, emergency, and cosmetic maintenance, as well as the apartment make-ready process.

This role ensures the community is maintained to the highest standards while delivering exceptional service to residents, developing team members, and operating efficiently within budgetary guidelines.

Key Responsibilities

• Lead, coach, and develop the service team, fostering a culture that reflects Ginkgo's values and promotes accountability and growth
• Plan, schedule, and assign daily maintenance tasks, ensuring work is completed accurately, efficiently, and on time
• Oversee all aspects of property maintenance, including service requests, preventative maintenance, and apartment turns
• Ensure service requests are completed with a strong focus on resident satisfaction putting People First in every interaction
• Coordinate and manage third-party vendors and subcontractors; assist in the bidding process and ensure quality and cost control
• Operate within budgetary guidelines, making strategic decisions regarding repairs, staffing, and vendor usage
• Perform regular inspections of the property, units, and systems to ensure safety, cleanliness, and operational efficiency
• Maintain inventory, order supplies, and manage purchase orders and invoices through property management systems
• Ensure compliance with all safety regulations, company policies, and local/state requirements
• Participate in on-call rotation and respond to after-hours emergencies as needed
• Promote sustainable practices in maintenance operations, supporting Ginkgo's commitment to being Rooted in Sustainability
• Continuously improve processes and develop team capabilities to Cultivate & Elevate performance

Qualifications/Requirements

• Minimum of 3 years of maintenance experience (multifamily required)
• Minimum of 2 years of experience managing at least two direct reports
• HVAC, EPA, and CPO certifications
• Strong knowledge of building systems including HVAC, plumbing, electrical, and appliances
• Experience with property management software (e.g., Onesite, Yardi, or similar) preferred
• Strong leadership, organizational, and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities and act decisively with purpose
• Valid driver's license
• Availability for rotating weekends and on-call emergency maintenance

Key Physical Demands

• Lifting & Carrying: Ability to regularly lift and carry up to 50 pounds; team assistance or mechanical support may be required for heavier items (50–100+ pounds)
• Mobility & Stamina: Ability to stand, walk, bend, stoop, kneel, and crawl for extended periods throughout the workday
• Agility & Positioning: Ability to work in confined or awkward spaces, including crawlspaces, under equipment, or in kneeling or crouched positions
• Climbing: Ability to safely climb ladders and stairs, including accessing rooftops and elevated areas for maintenance tasks (e.g., HVAC systems)
• Manual Dexterity: Frequent use of hands and fingers to operate tools, equipment, and controls with precision
• Environmental Conditions: Ability to work in a variety of environments, including exposure to heat, cold, noise, humidity, dust, and chemicals
• Strength & Endurance: Ability to push, pull, and maneuver equipment, materials, and tools as required for maintenance tasks
• Vision & Hearing: Sufficient visual acuity to read technical documents and identify issues in low-light conditions; ability to hear and interpret equipment sounds for diagnostic purposes
• On-Call Availability: Ability to provide 24-hour emergency maintenance support on a rotating, on-call schedule
• Travel: Ability to operate a motor vehicle and travel between properties or locations as needed

What We Offer

• Competitive pay with performance incentives
• Comprehensive benefits: Medical, Dental, Vision AND company paid coverage
• Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time
• 401(k) with match, stock options, and professional growth opportunities
• Supportive, dynamic work environment with housing perks and parental leave

Disclaimer/Other Duties

This document describes the position currently available and serves only as a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities. Tasks, responsibilities and duties of the jobholder may differ from those outlined. Other duties, as assigned might be part of the job. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

Ginkgo Residential LLC is an Equal Opportunity Employer

An equal opportunity employer, Ginkgo Residential treats each individual fairly in all employment decisions without regard to race, color, gender, religion, age, sex, gender identity, national origin, sexual orientation, veteran, disability or any other protected status by federal or local law.

Ginkgo Residential LLC participates in E-Verify

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.