Customer Service Representative

Description

Addressed member concerns regarding the use of SingleCare discount cards. Responded to customer inquiries in a timely and professional manner. Assisted members with prescription price inquiries and insurance benefit questions. Educated members on the benefits and usage of discount cards for prescribed medications. Provided members with physical discount cards and information on home delivery options via online pharmacy. Helped members elect and understand their medical insurance benefits. Verified insurance benefits and pharmacy locations for members. Transferred calls to appropriate departments (e.g., dental plans, medical benefits) for further support. Opted out members from receiving promotional mail upon request. Assisted pharmacies with claim submission issues and troubleshooting. Provided prescription benefit details to members and pharmacies.

Skills

Call center support, Customer support, health care, electronic medical record

Top Skills Details

Call center support,Customer support,health care,electronic medical record

Additional Skills & Qualifications

• Empathy & Patience Supporting members with sensitive health and insurance concerns. - CRM Systems Experience with customer relationship management platforms. - Data Entry & Documentation Accurately recording member interactions and application reviews. - Microsoft Office Suite Proficiency in Word, Excel, Outlook, and possibly Access or Teams. - Ability to use Microsoft Office products (i.e., Outlook, Teams, etc.) and utilize dual monitors/toggle between systems at the same time - Must be able to read, speak, and take notes at the same time on a phone call - Must be able to work in a fast-paced environment (have to be able to jump right in, learn quickly, and adapt/be flexible)

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Palm Beach Gardens, FL.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.