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Director, Next-Gen Customer Support Center

$146.9k - $272.9k

F. Hoffmann-La Roche Gruppe

F. Hoffmann-La Roche Gruppe is seeking a Director of Customer Support Center to lead the evolution of our support ecosystem in Indianapolis. The ideal candidate will drive the implementation of innovative AI-assisted troubleshooting tools and ensure operational excellence across cross-functional teams. To qualify, candidates should have a Bachelor's degree and at least 7 years of management experience in a technical or clinical setting. The salary range for this role is $146,900 - $272,900, based on experience and qualifications. #J-18808-Ljbffr F. Hoffmann-La Roche Gruppe

Vacancy posted 13 hours ago
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