Director, Next-Gen Customer Support Center
$146.9k - $272.9kF. Hoffmann-La Roche Gruppe
F. Hoffmann-La Roche Gruppe is seeking a Director of Customer Support Center to lead the evolution of our support ecosystem in Indianapolis. The ideal candidate will drive the implementation of innovative AI-assisted troubleshooting tools and ensure operational excellence across cross-functional teams. To qualify, candidates should have a Bachelor's degree and at least 7 years of management experience in a technical or clinical setting. The salary range for this role is $146,900 - $272,900, based on experience and qualifications. #J-18808-Ljbffr F. Hoffmann-La Roche Gruppe
- F. Hoffmann-La Roche AG is seeking a Director for the Customer Support Center in Indianapolis to lead the evolution of our support ecosystem into a next-gen diagnostic hub. You will ensure minimal instrument downtime and enhance service delivery through innovative technologies...SuggestedRemote jobRelocation package
- A leading construction data company is seeking a Director of Enterprise Demand Generation to drive pipeline growth across mid-market and enterprise segments. This remote role requires 8-10 years of B2B demand generation experience, focusing on strategy execution and driving...SuggestedRemote job
- ...administration delivery, ensuring quality, scalable, efficient, and customer-centric support. This role keeps the operational vision for the functions... ...(like FreshService or ServiceNow), and other service center technologies. Demonstrated experience driving process...SuggestedRelocation
- ...development programs to take your career to the next level * Comprehensive health and life... ...environment and on-time dependability. * Supports the Manager in meeting operational... ...regulations * Investigates and resolves customer service issues as well as operation issues...SuggestedWork experience placementLocal area
- ...dedication. Job Description POSITION OVERVIEW The Associate Director of Student Services (ADSS) is responsible for collaborating... ...with the school leadership team to foster a culture that supports the school’s vision and promotes respect and appreciation for all...SuggestedTemporary work3 days per week
$140k - $175k
...performance. Everyone is focused on serving the customer and we do that by collaborating and supporting each other Associates look forward to coming to... ...culture here. Human Resources and Labor Relations Director serves as the organization's frontline expert on...Ongoing contractContract workWork at officeRelocation- ...functions. Develop and implement best practices related to customer service platform and systems. Drive strategic customer service... ...reward and recognition programs. Unrivaled Resources and Support What truly distinguishes USI as a premier insurance brokerage...Temporary workWork at officeLocal areaFlexible hours
- Director of The Compass Center: Butler University The Director of The Compass Center provides the vision and leadership for the university’s approach to supporting the faith and secular student communities. This role promotes interfaith engagement, encourages exploration...Full timePart timeLocal area
$124.8k - $148.2k
...project management, business process development, implementation support, and end-user training as required. Additionally, leads project... ...gaps Prototype and configure business processes to align with customer constraints Utilize workflow technology to automate business...Work at officeLocal area- ...brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made... ...description. - 15% Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions...Hourly payTemporary workWork experience placementLocal areaAll shiftsShift work
$50k - $65k
...globe. Through its Advanced Technology Center, a collaborative ecosystem of the world'... ...Join WWT today! Why should you join the Customer Experience team? WWT’s Customer... ...shift from transactional sales models to supporting recurring revenue. Customer Experience has...Full timeContract workRemote workShift work$124.5k - $182.6k
...include: Established and standardized quality processes for the MQ Tech at Lilly Quality organization Innovation and agility to support growth across new sites, modalities, and partnerships Modernization of solution infrastructure through cloud‑based platforms and advanced...Full timeFlexible hours- ...work at a place where innovation and teamwork come together to support the most exciting missions in the world! Come work at a place... ...and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and...Remote work
$100k - $150k
...Overview The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical... ...core company values Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject...Remote work$90.1k - $209.5k
...teams through requirements, development, testing, deployment, and support of new or upgraded security applications. Implement and... ...context. #LI-DNI Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable...Contract workTemporary workFlexible hours$95k - $120k
...who join Impact now will help define what comes next. Job Overview The Technical Account Manager... ...partners closely with internal delivery teams and customer stakeholders to ensure environments are stable, supportable, and aligned with best practices. This position is...Work at office- ...The City of Indianapolis seeks a skilled Public Safety Communications Manager to oversee operational functions and customer service activities for the Division of Public Safety Communications. The successful candidate will manage the 24/7 service desk, ensuring effective...
- ...training programs that enable technician capability and technical support to support product performance and service readiness. This... ...Applies LMS for repair training Coordinates with service centers and technical support teams Language Requirement ~ Fluent...
$55k
...Associate Manager is responsible for ensuring high levels of client, customer, and associate satisfaction at a designated Towne Park location... ...services, as needed. Efficiently allocates labor resources to support service delivery and reduces staffing levels if business...Hourly payTemporary workWork experience placementAll shiftsShift work$156.6k - $215.4k
Become a part of our caring community The Associate Director, Edge Security & Traffic Management is responsible for leading the design... ...solution designs, improving user experience, and curating supported enterprise architectural patterns to reduce operational friction...Full timeTemporary workFor contractorsApprenticeshipLocal areaRemote work- ...Engagement Director / Senior Technical Project Manager We are looking to fill an Engagement... .../ Senior Technical Project Manager will support a complex, high‑priority initiative for a... ...stay aligned on priorities, timelines, and next steps. Executive Stakeholder Coordination...Immediate start
- ...Recruiting Account Manager is responsible for full-cycle recruitment, relationship management, order fulfillment, and onsite client support. This role blends recruiting expertise with strong account management to deliver quality placements, exceptional service, and high...Temporary workLocal area
- ...As the Marketing Engagement Associate Manager, you will oversee marketing initiatives, develop strategic program roadmaps, support post launch validations, manage contracts and invoices with our creative agencies, as well as survey and analyze competitive industry landscapes...Work experience placementLive inWork at officeLocal area
- ...procedures, policies, and guidelines; to provide customer service to clients as assigned and... ..., you will provide a high level of support in obtaining, maintaining, expanding, and... ...Claims Analyst and Wellness Population Director as needed. • Receive phone calls from...Work at office
$52k - $92k
...workforce, wealth management and retirement challenges through custom solutions and a people-first approach. The Account Manager is... ...Shared Services Coordination: Ensure shared services and other support functions are executing effectively to meet client needs....$85k - $95k
...Associate Account Director (Healthcare Communications) At Real Chemistry, making the world a healthier place isn't just an aspiration... ...ideas Researches the market to identify trends and data to support ideas Understands program objectives and strategies Ability...Work experience placementLocal areaRemote work- # Director of Youth and Family Ministries, IndianaMount Auburn ChurchPublishedMarch 16, 2026ExpiresJune 24, 2026LocationGreenwood, IndianaCategoryJob... ...staff, recruit youth and adult leaders, and gather parental support to work together to make disciples of Jesus Christ and spread...
$152.7k - $294k
...for the design, implementation and maintenance of processes and supporting technologies to identify, detect and prevent misuse,... ...Services and will be responsible for interfacing with internal customers and stakeholders to deliver enterprise‑scale data security services...Work experience placementSummer holidayFlexible hoursShift work$160k - $308k
...to build a better working world. Lead Negotiator - Associate Director Job Summary The Lead Negotiator - Associate Director is a “deal... ...implementation of negotiations strategies for the Region Deal Support Act as a key conduit of information between the account team and...Contract workSummer holidayFlexible hours$119.5k
...equity awards, and special payments (e.g., bonuses, severance, nonqualified plans) to evaluate employment tax treatment and reporting. Support clients with payroll and employment tax implications of transactions and organizational changes, including mergers, acquisitions,...Hourly payLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Next-Gen Customer Support Center. Be the first to apply!
- director customer care Indianapolis, IN
- entry level customer service manager Indianapolis, IN
- customer retail manager Indianapolis, IN
- customer engagement manager Indianapolis, IN
- customer logistics manager Indianapolis, IN
- customer development manager Indianapolis, IN
- sales customer service manager Indianapolis, IN
- customer onboarding manager Indianapolis, IN
- manager customer success team Indianapolis, IN
- customer business manager Indianapolis, IN


