Product Manager, Loyalty & Retention (Onsite) - Washington, DC,
Staffing the Universe
Product Manager, Loyalty & Retention
Location: Washington, DC, 20005 Position Type: Contract (06-08-2026 to 09-30-2026) Rate: DOE
Key Responsibilities
- Technical Translation: Convert defined loyalty strategies (earn/burn mechanics, tier structures, and incentives) into clear, actionable technical requirements and user stories for engineering teams.
- Engine Optimization: Act as the primary product owner for back-end loyalty systems, ensuring the technical architecture supports seamless member experiences and data integrity.
- Delivery & Execution: Lead day-to-day agile ceremonies, including backlog grooming, sprint planning, and release coordination, to ensure loyalty enhancements are launched on schedule.
- Cross-Functional Collaboration: Partner closely with the Director of Loyalty and the Director of Product Management to align technical output with organizational KPIs like enrollment and trip frequency.
- Data-Driven Iteration: Monitor loyalty program dashboards and experimentation results to optimize feature performance and identify technical bottlenecks in the member lifecycle.
Qualifications
- Loyalty Expertise: Extensive experience managing loyalty programs, rewards ecosystems, or retention-focused digital products, preferably including a major program redesign for a large corporation.
- Systems Thinking: Strong background in "back-end" product management with a deep understanding of APIs, data logic, and how technical systems drive customer behavior.
- Agile Proficiency: Hands-on experience in backlog management and sprint execution within complex technical environments.
- Stakeholder Mastery: Proven ability to manage expectations across Marketing, Finance, and Engineering teams to drive shared outcomes.
- Location & Availability: Ability to work on-site in Washington, D.C. (minimum 3 days per week preferred) with the flexibility to start by June 8, 2026.
- Industry Background: While travel industry experience is not required, experience in high-volume industries like Retail, Hospitality, or FinTech is highly valued.
Vacancy posted 2 days ago
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