IT Infrastructure Engineer/Field Administrator

Job Type


Full-time

Description

We are on Fire! Ignite Medical Resorts is Hiring an experienced IT Infrastructure Engineer/Field Administrator.

If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype! We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior rapid rehabilitation experience.

Position Overview:

Ignite Medical Resorts is seeking a IT Infrastructure Engineer/Field Administrator to support a rapidly growing, geographically distributed healthcare organization with 32+ locations across multiple states. This role blends advanced remote infrastructure support (Tier 2.5) with select onsite Field Administration, providing a critical scaling layer between the centralized service desk and traditional field support. The position is designed to reduce unnecessary travel, accelerate issue resolution, enable smart-hands execution, and maintain Ignite's strong in-house IT control model as the organization continues to expand.

Primary Responsibilities:
Tier 2.5 - Remote Infrastructure Oversight & Troubleshooting (60%)

• Serve as the primary escalation point for complex infrastructure issues prior to field dispatch, including network, ISP, firewall, switching, WAN, VOIP Systems, cameras, and access control systems.

• Perform advanced remote diagnostics and root-cause analysis to determine the most effective resolution path: remote resolution, smart-hands dispatch, or onsite field support.

• Coordinate with ISPs, carriers, and vendors after technical validation to ensure efficient resolution and SLA adherence.

• Provide technical oversight and guidance to Field Administrators and smart-hands resources.

• Support M&A and new-facility readiness by validating infrastructure standards and identifying risks ahead of go-live.

• Maintain & schedule Infrastructure updates, patches and fixes.

• Reduce escalations to the CTO by independently resolving gray-area and Tier 2.5 infrastructure issues.

• Be part of the Ignite IT on-call rotation
Field Administration - Select Onsite Support (40%)

• Perform planned onsite work for critical outages, high-complexity issues or installations, new construction, expansions, and acquisitions.

• Serve as the lead onsite engineer when smart-hands resources are insufficient or situations require Ignite-specific systems knowledge.

• Install, configure, maintain, and troubleshoot network hardware, end-user devices, phone systems, CCTV, and access control systems. Hardware & wiring.


• Ensure accurate post-visit documentation, diagrams, and facility standards updates.
Project, Vendor & Operational Support

• Contribute to and lead local and enterprise-wide IT projects with minimal oversight.

• Act as a technical liaison between facilities and corporate IT, ensuring local needs are accurately represented.

• Assist with vendor management, solution evaluations, and technology improvements.

• Conduct root-cause analysis for high-severity incidents and ensure proper communication and follow-up.
Process, Documentation & Mentorship

• Define, improve, and document IT processes, procedures, and facility standards.

• Support knowledge transfer and mentoring for Help Desk staff and junior technical team members.

• Promote consistent troubleshooting and escalation practices across the organization.

If you are dedicated, compassionate, dependable and energetic - WE WANT YOU!

Awesome Benefits that Ignite Team Members can expect:


• COMPETITIVE WAGES

• GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION

• 401K PLAN WITH EMPLOYER MATCH

• PAID TIME OFF

• HOLIDAY PAY

• VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY

• SHORT-TERM AND LONG-TERM DISABILITY

• EMPLOYEE ASSISTANCE PROGRAM (EAP)

• HEALTH SAVINGS ACCOUNT (HSA)

• EMPLOYER PAID LIFE INSURANCE

• RASMUSSEN COLLEGE 20% DISCOUNT FOR IN PERSON CLASSES

• HOSPITALITY AND TEAMWORK FOCUSED CULTURE

• 50% OFF IN OUR ON-SITE RESTAURANT AND LUXECAFE PROUDLY SERVING STARBUCKS

• A COMMITMENT TO TECHNOLOGY

• FREE PLANET FITNESS MEMBERSHIP

• ON DEMAND PAY

• COMPANY SPONSORED DOORDASH DELIVERY SERVICE

• ADVANCEMENT OPPORTUNITIES

• SUPER PERKS PROGRAM PET INSURANCE 12%-30% DISCOUNTS

• SUBSIDIZED CHILD CARE BENEFITS

Ignite Medical Resorts is an Equal Opportunity Employer.

Requirements

Qualifications:

• 5-8+ years of progressive IT infrastructure experience, ideally in a multi-site or distributed environment.

• Strong hands-on expertise with networking (LAN/WAN/Wi-Fi), ISP troubleshooting, end-user hardware, cameras, and access control systems.

• Ability to independently troubleshoot complex issues and make informed judgment calls.

• Experience coordinating vendors and managing technical projects.

• Strong interpersonal, communication, and customer-service skills.

• Healthcare or regulated-environment experience strongly preferred.

Additional Requirements:

• Ability and willingness to travel across multiple states as needed.

• Ability to lift and install IT hardware.

• Flexible schedule to assist with after-hours incidents or emergencies when required.

Preferred Certifications (Not Required)

• CompTIA A+ or Network+

• Relevant networking, security, or physical security system certifications.

Salary Description


Negotiable based on experience.