Network Engineer - Austin, TX (hybrid work model)

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage. Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC\'s infrastructure and showcase it to the customers – program is called BMC on BMC! We’re looking for a Network Engineer to join our amazing infrastructure team! In this role, you’ll design, manage and maintain large-scale enterprise networking infrastructure, while collaborating with cross-functional, global, and highly professional teams. You’ll focus primarily on network engineering (80%-90%), with 10%-20% data center work – giving you a great mix of technical depth, real-world impact, and exposure to large-scale environments. This role is based in Austin, TX, with a hybrid work model (3 days per week in the office). A valid U.S. work visa is required; we\'re unable to provide visa sponsorship for this role neither now nor in the future. What You’ll Do: Design, manage, maintain and troubleshoot enterprise network infrastructure, including: routing protocols (BGP, EIGRP), switching technologies (STP, VLANs, HSRP), F5 LTM and GTM load balancers, Cisco Catalyst & Nexus switches, DNS & DHCP services, Aruba Wi-Fi infrastructure, etc. Ensure high availability and performance of network infrastructure Support and resolve complex network issues & tickets, ensuring timely resolution and excellent service experience. Facilitate process improvements using Change and Incident Management Tools. Collaborate with cross-functional global teams to support network initiatives, while ensuring mutual knowledge sharing & clear documentation/audits. Assess and communicate risks based on complexity, resource availability, and timeline constraints. Additionally (10–20% of the role – on-site Data Center operations): Manage hardware lifecycle: receiving shipments, inventory tracking, installations, upgrades, and break/fix tasks. Support data center operations including rack organization, cabling, hardware installs (with system engineers), and RMAs management. Handle capacity planning and power audits, ensuring appropriate supply of power to all equipment. Requirements Bachelor’s degree in a Software-related field / equivalent IT experience 3-5 years of experience in a Network Engineer / Data Center Specialist role Hands-on experience with Cisco Catalyst & Nexus switches, as well as routing fundamentals and DNS+DHCP administration Experience in managing Aruba Wi-Fi environments. Knowledge / experience in F5 LTM/GTM and SSL certificate management. Exposure to data center infrastructure, including power and cooling, rack and stack, and structured cabling Willingness to work rotational shifts and be on call outside business hours, including weekends Strong troubleshooting, problem-solving, and independent ownership skills Excellent verbal and written communication skills for effective global team interaction. Nice to have Background from enterprise product-based software companies Experience with troubleshooting hardware with OEMs like HP, Cisco, Dell EMC, IBM, Hitachi, etc. Familiarity with IT service management tools and handling user tickets (e.g. Helix ITSM, etc.) Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. #J-18808-Ljbffr