Customer Engagement Manager

Customer Engagement Manager

At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.

Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team supporting customer missions as a Customer Engagement Manager in Herndon, Virginia.

Responsibilities

1. Deliver engaging product training sessions and onboarding programs for end users and stakeholders
2. Conduct product demonstrations for new and existing customers, clearly articulating features, functionality, and value
3. Serve as the first point of contact for tier 1 customer support inquiries, troubleshooting issues and escalating as appropriate
4. Build and maintain strong relationships with government clients to drive adoption, satisfaction, and retention
5. Document and track support tickets, training activities, and customer interactions using CRM or ticketing systems
6. Develop and maintain training materials, user guides, FAQs, and other customer-facing documentation
7. Collaborate with internal teams including product, engineering, and program management to communicate customer feedback and resolve issues

Qualifications

Required Qualifications:

• 2+ years of experience in a customer success, training, or technical support role
• Strong verbal and written communication skills with the ability to present to diverse audiences
• Experience delivering software training or product demonstrations, preferably in a government or enterprise environment
• Ability to troubleshoot and resolve basic technical issues in a professional and timely manner
• Proficiency with Microsoft Office Suite and familiarity with CRM or helpdesk platforms
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a deadline-driven environment
• Familiarity with SaaS platforms or web-based enterprise software
• Experience creating training content using tools such as PowerPoint, SharePoint, or an LMS

Desired Qualifications:

• Familiarity with SaaS platforms or web-based enterprise software
• Experience creating training content using tools such as PowerPoint, SharePoint, or an LMS
• Bachelor's degree in Communications, Business, Information Technology, or a related field

What You Can Expect From Us

• The expected salary range within the Washington, DC metropolitan area is: $120,000 - 140,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.