Client Success Manager

Client Success Manager Location: Remote - United States • Type: Full‑time regular Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible, and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Responsibilities Maintain a defined engagement cadence based on account tier (e.g., monthly for strategic accounts, quarterly for mid‑tier), including proactive outreach, performance reviews, and expansion discussions. Build multi‑threaded relationships across legal, operations, and administrative stakeholders to reduce single‑thread risk. Drive organic expansion within the installed base by increasing: Net new users within existing accounts (seat growth) Net new office/branch/claim locations added inside current client relationships Ensure account plans include clear expansion paths (who/where to expand, enablement plan, and next‑step commitments). Onboard and train customers; set adoption milestones tied to new carrier launches/re‑launches. Drive improvements that increase utilization of all products within scope and improve client satisfaction. Identify cross‑sell opportunities for Field Sales and within assigned clients for ancillary services, adding new users, units, and locations. Operate cadence, metrics, and executive reporting: Weekly: portfolio health/risk audits, enablement progress, expansion plays. Monthly: segment business review (GRR/NRR, adoption indicators, organic growth outcomes, field outcomes). Quarterly: QBR/EBR coverage for priority accounts, account plans, and joint field priorities. Maintain clean CRM discipline and reporting; ensure segment scorecards are accurate and actionable. Qualifications Bachelor’s degree or equivalent experience; 5+ years of sales/client growth leadership experience, ideally in legal, insurance, or records/health‑information services. Strong analytical and operating rigor: ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred). Estimated total cash compensation range: $80,000 — $85,000 USD. To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof of completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Depending on the state in which you will be working, exemptions may be available on a basis of disability, medical contraindications, pregnancy, or religion. This position is not eligible for employment sponsorship. We are committed to building a diverse team at Datavant. We are a proud Equal Employment Opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status. #J-18808-Ljbffr Datavant Corporation