Entry Level Technician

MOUNTAIN BROOK BOARD OF EDUCATION

JOB DESCRIPTION

TITLE: Entry Level Technician

SPECIALTY: PC, Laptop, and Peripheral Hardware

REPORTS TO: Director of Technology


QUALIFICATIONS:

• Experience with current Windows and Apple operating systems
• Experience with configurations, and troubleshooting laptops, desktops/towers, and Chromebooks; MAC computers, various Apple laptops and iPads; and printers
• Experience with data projectors, digital document camera, and sound enhancement system desired
• Willingness to learn support new technologies
• Experience with network and local machine software installations
• Experience in imaging procedures
• Dell or equivalent certified

RESPONSIBILITIES:

• Provide technical support in all areas deemed necessary by the Director of Technology.
• Maintain inventory of necessary parts and determine need for replacement parts.
• Perform hardware maintenance and upgrades to include ordering parts and components.
• Configure and set up network printers.
• Set up and/or move technologies as necessary by rotation schedule and as directed by Director of Technology.
• Respond to all service requests in a timely fashion documenting actions taken.
• Communicate with local technology coordinators at each site regarding service request progress in one of the following ways: conference, e-mail, voice mail, or written note.
• Ensure service requests are successfully completed.
• Serve as liaison with vendors as appropriate.

TERMS OF EMPLOYMENT: Twelve months (240 days) annually. Day as defined by the district.


*May exercise the 30-minute working lunch option. A working lunch is defined as being on-call and must be taken in an area where his/her work is performed.

EVALUATION: Performance will be evaluated in accordance with Board policies on evaluation of non-certified personnel.