Client Advisor

Job Description

Job Description

Baccarat's Flagship Boutique - Las Vegas, NV

We Inspire Dreams!

Are you excited to learn, to inspire and to innovate? Work every day surround by beauty and the opportunity to inspire people’s dreams. Work with a professional team to deliver best-in-class service. Join our Baccarat Boutique in Las Vegas, NV as a full-time Client Advisor!

Baccarat is a legendary French crystal company with boutiques across the country. Baccarat crystal, crafted to perfection by the world’s finest artisans, is elegant, contemporary, and world famous.

We are looking for someone with a background working in luxury retail, who can provide exceptional service and care to our clientele.

At Baccarat you are encouraged to be authentic, be unique, be yourself! We believe you can do great things every day! Let us be part of your journey!

Primary Responsibilities :

• Provide impeccable, white glove service to clients and be an ambassador of the brand, ensuring that every client is treated according to the Baccarat global standards.
• Demonstrate expert knowledge of products as well as Baccarat history and heritage.
• Exceed sales goals and key retail KPIs (ADT, UPT, etc.)use CRM tools to build and retain relationships with our current customer and identify potential clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Maintains awareness of all current marketing and promotional activity.
• Cultivate a robust client portfolio to secure a proactive and growing business.
• Assist in merchandising and maintenance of the shop floor when needed.
• Proficiency in Spanish, Portuguese, or Mandarin is a plus.