Front Desk Coordinator

Front Desk Coordinator

Flying S Title & Escrow is part of Title Financial Corporation (TFC)—a family-owned company offering trusted Title and Escrow services since 1905. We are known for developing long-term careers and fostering a culture where Everyone Counts, we do the Right Thing, we Take the Smart Risk, Attitude is Everything, and Everyone Has the Opportunity to Make a Difference.

This position is located in Helena, MT.

We are looking for a friendly, detail-oriented Front Desk Coordinator to join our team. This is an excellent entry point into the Title & Escrow industry with hands-on learning and strong career growth potential.

If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.

Why You'll Love Working Here:

• Family-owned company with a long history of employee longevity
• Supportive team culture and meaningful career development
• Fast-paced, engaging work environment
• Opportunities to learn the Title & Escrow industry from the ground up

What We're Looking For:

• Has a passion for working with people, is customer-service-oriented, and takes pride in making a great first impression in person or on the phone.
• Enjoys a fast-paced environment.
• Is very organized with attention to detail, has strong problem-solving skills, and can meet deadlines.
• Can prioritize tasks and notify others when assistance is needed.
• Proficient computer skills, including Microsoft Office Suite or related software, and has the ability to learn new programs quickly.
• Must have a High School diploma or equivalent.
• Ability to operate a motor vehicle and have a valid driver's license
• At least one year of related experience in customer service or a related field is required.
• Previous experience in an office, Title, Escrow, or Banking is a plus!

About the Position:

This position is responsible for answering and directing phone calls to the appropriate person. The position is typically the first person a guest sees when they arrive at the office, providing a great experience. This includes greeting them, directing them to the appropriate place, and providing excellent customer service. The position also provides administrative and clerical support to the escrow department and is responsible for opening orders. Responsible for the accurate and timely delivery of title orders.

Job Duties Include:

• Answers telephone calls and routes to appropriate individuals or departments. Takes accurate messages professionally and courteously.
• Greets clients and addresses their questions and concerns. Direct clients to appropriate individuals or departments as needed.
• Accepts earnest money and provides the applicable party(s) with an accurate receipt. Deposits earnest money in accordance with Company policies and procedures and customer requirements.
• Processes title orders received from clients via email, fax, telephone, in person, etc., by promptly and accurately entering data into the current production system.
• Checks order information, legal descriptions, addresses, buyer/seller names, and property data, and verifies the completeness and accuracy of orders. Obtains needed information and clarification from the appropriate co-worker.
• Research, create, and deliver information and reports required for property profiles, such as chain of title, tax statement, assessments, plat maps, demographics, legal descriptions, and parcel numbers
• Ability to perform a variety of clerical tasks, which may include mail duties, filing, ordering supplies, typing documents, making copies, scanning of documents, recordings, obtaining assessments, and light bookkeeping.
• React to change positively and productively, including as a result of expanding job responsibilities and expectations.
• Adheres to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.
• May use a company or personal car to deliver information to clients, customers, banks, courthouses, and other locations.
• Other job duties as required.

Benefits:

We offer a competitive and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Basic life insurance & short-term disability
• 401(k) with competitive discretionary match
• Early paycheck access
• Discount on closing fees
• Company provided telehealth and wellness program
• Pet insurance and other voluntary plans (accident, hospital, etc.)
• 24 hours of FTO on your first paycheck
• Additional accrual for 3 weeks of annual FTO
• 11 paid holidays, Volunteer Time Off, Parent Leave, Grandparent Leave, and more

Flying S Title & Escrow and TFC are equal opportunity employers. Reasonable accommodation is available. Offers of employment are contingent upon passing a background check and MVR.