Quality Manager

Job Description

Job Description

Quality Manager

Summary

The Quality Manager is responsible for leading the company’s Quality Management System (QMS), ensuring compliance with ISO 9001, AS9100, and customer-specific requirements. This role provides strategic and hands-on leadership in quality assurance, supplier quality, and continuous improvement, ensuring that products and processes consistently meet customer, regulatory, and industry standards.

Essential Duties & Responsibilities

·        Lead, maintain, and continuously improve the company QMS to meet ISO 9001/AS9100 requirements.

·        Collaborate with the Plant Manager to prioritize and schedule work through the Inspection Lab.

·        Direct the Quality team (inspectors, technicians) through prioritization, coaching, and accountability.

·        Lead quality audits (internal, customer, and third-party), ensuring successful certification and compliance.

·        Develop, implement, and monitor quality standards, inspection processes, and product acceptance criteria.

·        Drive corrective and preventive action systems (CAPA) to resolve customer complaints and systemic issues.

·        Train employees across functions on quality procedures, inspection techniques, and compliance requirements.

·        Develop and maintain KPIs for quality performance; report regularly to executive leadership.

·        Partner with operations and engineering on root cause analysis, continuous improvement, and defect reduction.

·        Provide technical assistance to customers, vendors, and other departments of the company.

·        Oversee supplier quality, including supplier audits, qualifications, and corrective actions.

·        Lead First Article Inspections (FAI), PPAP submissions, and customer-required documentation.

·        Manage departmental budget and resource planning.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

·        7+ years of progressive quality experience in manufacturing (aerospace, defense, or precision machining preferred).

·        3+ years of leadership/supervisory experience.

·        In-depth knowledge of ISO 9001 and AS9100 standards.

·        Strong background in GD&T, inspection methods, and metrology.

·        Knowledge and ability to operate CMM machining equipment.

·        Experience with Lean, Six Sigma, SPC, and continuous improvement tools.

·        Strong analytical, leadership, and problem-solving skills.

·        Excellent communication and customer-facing skills.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Solid understanding of the fundamentals of plane and solid geometry and trigonometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·        Extensive ability to multi-task in a fast-paced environment

·        Extensive ability to work effectively in a collaborative team environment

·        Extensive ability to solve problems using critical thinking skills

·        Extensive ability to organize and manage priorities, meet deadlines, and expectations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or touch objects, tools, or controls; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move physical products (up to 50 lbs), reports, files, etc. Specific vision abilities required by this job include close vision, depth perception, and the ability t