Senior Logistics Analyst - NC

Job Description

Job Description

ABOUT EDRAY

EDRAY thrives in the most difficult part of the supply chain – the final mile at the ports. Through proprietary technology, processes and most importantly – innovation, we work on your behalf with all stakeholders to keep your freight moving in the most efficient way possible.

POSITION SUMMARY

The Senior Logistics Analyst is a developing leadership role responsible for overseeing complex customer accounts, guiding junior analysts, and serving as the first level of escalation for operational and customer issues. While this role has no direct reports, it carries significant influence over team workflows, account coverage, and process improvement initiatives. The Senior Logistics Analyst is a subject matter expert in EDRAY's tools, reporting, and best practices and plays a key role in ensuring alignment across customers, internal stakeholders, and leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Serve as a senior operational lead across multiple customer accounts, overseeing workload distribution and ensuring full account coverage
• Delegate and coordinate work across junior analysts (Levels 1–3) to balance capacity and minimize redundancy
• Act as the first point of escalation for operational, customer, and workflow issues
• Maintain a deep understanding of EDRAY's best practices and roadmap, ensuring customer alignment and escalating misalignment when necessary
• Serve as the subject matter expert for new platform tools, reporting, and process rollouts; ensure knowledge transfer to the analyst team
• Maintain visibility into all technology tickets (Admin, Development, Reporting, Integrations) for assigned accounts and escalate priorities to the Regional Manager
• Partner with the Regional Manager to identify and support development opportunities for junior analysts
• Communicate effectively with customers, internal stakeholders, and senior leadership to drive clarity, alignment, and execution

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Proven experience managing complex logistics or supply-chain operations across multiple accounts
• Strong understanding of intermodal logistics, drayage operations, and port-centric supply chains
• Demonstrated ability to delegate, prioritize, and manage multiple concurrent initiatives
• High level of written and verbal communication skills
• Strong problem-solving and critical-thinking capabilities in fast-paced environments

Desired Skills/Experience:

• Prior experience serving as an escalation point or informal team lead
• Experience supporting or implementing new tools, reporting, or operational processes
• Ability to influence without direct authority
• Experience working cross-functionally with technology, reporting, and integrations teams
• Demonstrated ability to remain calm, organized, and solution-oriented in high-stress situations

Soft Skills:

• Highly organized and adaptable
• Influential and collaborative leadership style
• Ability to motivate and support team members without direct authority
• Agile thinker with strong judgment and decision-making skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this position. Reasonable accommodations may be made.

• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Frequently required to sit; occasionally required to stand and walk
• Occasionally required to reach with hands and arms
• Frequently required to talk or hear
• Occasionally required to bend, twist, or climb. Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.
• Average memory, taking into consideration the amount and type of information.
• Moderate level of complexity for decision making. Average time pressure of decision making.
• The noise level in the work environment is usually moderate

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.