Banquet Captain

Banquet CaptainPosting Number - req27591Department - Arizona Student UnionsLocation - Tucson CampusAddress - Tucson, AZ USAPosition Highlights - The University is seeking a service-oriented Banquet Captain to lead the successful execution of catered events across campus. This role is responsible for overseeing all aspects of banquet operations, including event setup, food service, staff supervision, equipment usage, and adherence to food safety and sanitation standards. Banquet Captains serve as the primary on-site leaders during events, ensuring seamless coordination between banquet staff, culinary teams, clients, and event hosts. Through proactive problem-solving, strong leadership, and a commitment to exceptional customer service, Banquet Captains help deliver high-quality events that consistently meet or exceed client expectations while maintaining a safe, efficient, and professional environment.Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona, please click here.Duties & ResponsibilitiesResponsible for all aspects of assigned events, from preparation to post event clean up.Leads, trains and motivates banquet staff to ensure efficient and quality service.Assigns roles, monitors progress and ensure events meet client expectations.Serves as a point of contact for the client and/or host.Assists in the training and mentoring of food service staff.Greets and welcomes guests, assist with seating and food service.Coordinates orders and table service.Addresses any unexpected changes such as increases in attendees, changes in dietary restrictions and staffing adjustments.Partners with the Event Planning team to ensure exceptional customer service.Serves food and beverages to guests efficiently, ensuring proper presentations and timing.Identifies and anticipates potential issues during events and proactively resolve them.Promptly and professionally addresses customer complaints and works to find a resolution.Monitors and maintains banquet supplies.Ensures all supplies are in good working condition before each event and requests replacements as necessary.Ensures safe handling of food and sanitation of equipment.Knowledge, Skills and AbilitiesAbility to work evenings and weekends.Ability to effectively communicate with a different range of clients and colleagues.Ability to work in a fast-paced stressful environment.Physical RequirementsAbility to move/transport a maximum of 40lbs.Minimum QualificationsHigh school diploma or high school diploma equivalency is required.Five years of relevant experience, or equivalent combination of education and work experience.Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.Preferred QualificationsFLSA - Non-ExemptFull Time/Part Time - Full TimeNumber of Hours Worked per Week - 40Job FTE - 1.0Work Calendar - FiscalJob Category - CulinaryBenefits Eligible - Yes - Full BenefitsRate of Pay - $16.50 - $20.63Compensation Type - hourly rateGrade - 3Compensation Guidance - The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represents a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.Career Stream and Level - OC3Job Family - Catering and Banquet ServicesJob Function - CulinaryType of criminal background check required: Name-based criminal background check (non-security sensitive)Number of Vacancies - 1Contact Information for Candidates - View email address on click.appcast.io Date - 11/6/2026Open Until Filled - YesDocuments Needed to Apply - Resume and Cover LetterSpecial Instructions to ApplicantNotice of Availability of the Annual Security and Fire Safety Report - In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at View email address on click.appcast.io.