Collections Specialist

Job Description

Job Description

High-Volume Collections Specialist (Call Center Environment)

Are you a driven communicator who thrives in a fast-paced, high-energy environment? Do you enjoy problem-solving, hitting goals, and turning challenging conversations into positive outcomes? If so, we want to meet you!

Our team is looking for a motivated and detail-oriented High-Volume Collections Specialist who can confidently manage a busy call queue while delivering a top-notch customer experience. This is a great opportunity to join a results-driven team where your performance makes a direct impact.

What You’ll Do

• Make a high volume of outbound calls to customers with past-due accounts—own your pipeline and drive resolutions
• Handle inbound calls with professionalism, empathy, and a solutions-oriented mindset
• Negotiate payment plans and settlements within approved guidelines to maximize recovery
• Accurately update and maintain customer account details in the system
• Follow up on payment commitments and ensure timely resolution
• Consistently meet or exceed weekly/monthly collection goals and performance metrics
• Partner cross-functionally to resolve complex account issues
• Escalate accounts when needed while maintaining ownership of outcomes
• Ensure full compliance with all federal, state, and company collection policies
• Deliver a positive customer experience—even in challenging conversations

✅ What You Bring

• Experience in high-volume collections, call center, or customer service environments
• Strong communication skills with the ability to negotiate effectively and build rapport quickly
• Ability to multitask, prioritize, and stay organized in a fast-paced, metrics-driven setting
• Comfort working toward goals, quotas, and performance KPIs
• Solid computer skills (MS Office, collections or accounting systems)
• High attention to detail and accuracy in documentation
• High school diploma or equivalent required (additional finance/collections training is a plus)

Why You’ll Love This Role

• High-energy, team-oriented environment
• Clear performance goals with opportunity to excel
• Make a real impact by helping customers find solutions
• Opportunity to sharpen your negotiation and communication skills

• At least 2 years of experience in collections, call center operations, or a related customer-facing environment.
• Strong verbal communication skills with the ability to negotiate effectively and maintain professionalism in difficult conversations.
• Demonstrated ability to manage multiple tasks, prioritize follow-up, and work successfully in a fast-paced setting.
• Proficiency with Microsoft Office and experience using collections, billing, or account management software.
• High attention to detail with solid organizational and documentation skills.
• Comfortable working toward performance metrics such as call volume, recovery goals, and service expectations.
• High school diploma or equivalent required; additional training in finance, credit, or collections is helpful.