Accounts Receivable/Collections Specialist

Accounts Receivable / Collections Specialist

The Accounts Receivable / Collections Specialist is responsible for ensuring timely, accurate collection of outstanding receivables, maintaining clean aging reports, and supporting cash-flow stability. This role combines customer communication, documentation accuracy, and escalation management. The ideal candidate is organized, assertive, detail-driven, and comfortable owning a predictable, audit-safe AR workflow.

Key Responsibilities

Accounts Receivable

• Maintain accurate AR aging reports and ensure all balances are current and properly categorized.
• Post payments, reconcile customer accounts, and verify invoice accuracy.
• Track missing paperwork, incomplete billing packets, and job-status dependencies that affect invoicing.
• Coordinate with internal teams (Coordinators, Estimators, Project Managers) to resolve billing discrepancies.
• Prepare weekly AR summaries, cash-flow projections, and status updates for leadership.

Collections

• Conduct proactive outreach (phone, email) to customers with overdue balances.
• Document all communication in a consistent, timestamped format.
• Secure payment commitments and follow up until resolution.
• Identify accounts requiring escalation (legal, lien, small claims, or executive review).
• Maintain a professional, firm, and customer-service-oriented approach during all interactions.

Documentation & Compliance

• Ensure all AR and collections actions are logged in the company's systems.
• Maintain audit-ready records for every account, including communication history and supporting documents.
• Follow company policies for credit holds, payment plans, and escalation thresholds.
• Support month-end close with reconciliations and AR reporting.

Required Skills & Qualifications

• 2+ years experience in Accounts Receivable, Collections, or related finance roles.
• Strong communication skillsclear, concise, and professional.
• High attention to detail with the ability to manage multiple accounts simultaneously.
• Proficiency with Excel and AR systems (ERP, CRM, or industry-specific platforms).
• Ability to remain calm, assertive, and solutions-focused with customers.
• Strong follow-through and ownership of tasks from start to finish.

Preferred Qualifications

• Experience in restoration, construction, insurance billing, or service-based industries.
• Familiarity with lien rights, payment schedules, and insurance carrier billing processes.
• Ability to read job files and understand job-status dependencies that affect invoicing.

Compensation: $25.00 - $30.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.