IT Technical Support Specialist

IT Technical Support Specialist

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Princess Cruises and Holland America Line offer a wide-variety of spectacular land and sea experiences. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched.

Responsibilities

• This position evaluates and resolves user hardware and software problems.
• Installs PCs, printers, software, and terminals.
• Position also assists with file server back-ups and installs data/voice cabling and connections.
• Coordinates vendor-provided repairs and maintenance.
• Maintains inventory of computer hardware and assists with departmental projects as required by departmental supervision.

Requirements

• This job normally requires an Associate's degree or equivalent experience in the computer field.
• Proficiency in the use of computer business applications, with broad-based knowledge of computer hardware, operating systems, and applications software.
• This job normally requires demonstrated experience in networked environments.
• Must pass a pre-employment background check.
• Minimum age of 18 years required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.

Ability to work in a fast-paced environment with multiple tasks and external influences.

Ability to work independently with minimal supervision while achieving daily goals.

Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.

Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment.

Our Hiring Process

Stage 1: Applied

Stage 2: Your Interview

Stage 3: Offer

Stage 4: Satisfactory Background Check

Stage 5: Hired