Technical Support Specialist

Job Description

Job Description

Help People. Solve Problems. Build Your IT Career.

Not Your Typical Help Desk Job

We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting.

At our company, you'll work with businesses across multiple industries, supporting modern IT environments that include:

Microsoft 365
Azure & Entra ID
Sophos Security Solutions
Servers & Networking
Cloud Technologies
Business Applications

Endpoint Management

Every day is different. Every problem is a puzzle. Every client interaction is an opportunity to make someone's day better.

What You'll Do

Provide remote and onsite technical support for business clients

Troubleshoot Windows, Microsoft 365, networking, and hardware issues

Respond to service requests and resolve technical problems efficiently

Document work performed and maintain accurate ticket notes

Assist with workstation deployments, upgrades, and migrations

Collaborate with senior engineers on projects and escalations

Deliver exceptional customer service while solving technical challenges

What Makes Someone Successful Here

You might be a great fit if you:

✔ Enjoy helping people as much as you enjoy technology

✔ Can explain technical concepts without sounding technical

✔ Stay calm when things don't work

✔ Take ownership of problems and see them through

✔ Love learning new systems and tools

✔ Are organized, dependable, and proactive

✔ Want a long-term career in IT

Requirements

Preferred Experience

Experience with some of the following is helpful:

• Windows 10/11
• Microsoft 365
• Active Directory / Entra ID
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Endpoint management
• Ticketing systems
• Cybersecurity best practices
• Business IT environments

Certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience are a plus but not required.

Benefits

Why Join Us?

We Take Care of Our Team

✅ 100% Company-Paid Medical, Dental & Vision Insurance
Comprehensive coverage for employees with no monthly premium cost.

✅ 401(k) with Company Contribution
Plan for your future with retirement savings support from the company.

✅ Generous Paid Time Off
Enjoy 4 weeks of PTO annually , plus 7 paid holidays each year.

✅ Expense Reimbursements
We reimburse business-related mileage, parking, internet, and cell phone expenses.

✅ Professional Growth Opportunities
Work with a wide variety of technologies, businesses, and environments while developing skills that accelerate your IT career.

✅ No Drama. No Politics. Just Great Work.
We believe in accountability, teamwork, and treating people with respect. We hire good people, trust them to do their jobs, and reward performance and integrity.

Build a Career, Not Just a Job

Whether you're looking to expand your technical skills, earn certifications, or advance into engineering and leadership roles, you'll have opportunities to learn, grow, and make a real impact.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic under applicable law.