Medical Receptionist

Job Description

Job Description

Medical Receptionist with Fully Sponsored Medical Assistant Certification.

About Doctors Urgent Care Group:

Join our fast-growing, patient-centered team at Doctors Urgent Care Group! Recognized by Inc. 5000 Magazine as one of the fastest-growing healthcare enterprises in the country, we operate 31+ urgent care locations across the United States. We bridge high-volume clinical excellence with compassionate patient care—and we believe in actively investing in our employees' long-term professional development.

We are seeking an experienced, detail-oriented Medical Receptionist who excels in insurance verification, copay collection, and front-office administration.

Career Advancement Perk: Fully Employer-Sponsored MA Program.

Want to expand your healthcare career into clinical operations? While working as our Front Desk Specialist, you will have access to our 100% Fully Employer-Sponsored Medical Assistant (MA) Program—completely free of charge.

Job Details:

• Free Certification Path: Enroll in a structured 9-month program including coursework, practical training, and clinical hours designed to make you a Certified Medical Assistant.
• Earn While You Learn: Build clinical skills without losing income, gaining hands-on exposure right alongside our experienced providers and MAs.
• Seamless Career Growth: Transition directly into a higher-paying Certified Medical Assistant position upon program completion and certification.

Compensation & Benefits Package:

• Top-Tier Health Coverage: Blue Cross Blue Shield (BCBS) medical plans.
• Retirement: 401(k) plan with up to 5% employer match.
• Generous PTO: Up to 4 weeks of Paid Time Off to ensure work-life balance.
• Incentives & Bonuses: Attendance Bonuses, Anniversary Bonuses, and Festive Bonuses.
• ️ Perks: Company-paid gym membership, clinic recognition lunches, and discounts at our urgent care clinics.

Key Responsibilities (Front Office & Insurance):

• Insurance & Eligibility Verification: Expertly verify patient insurance coverages, benefits, deductibles, copays, and co-insurance in real-time using major payer portals and EMR tools.
• Front-Desk Collections: Confidently and politely explain patient financial responsibilities, collecting copays, deductibles, and outstanding balances at the time of check-in.
• Patient Intake & Registration: Welcome patients with warmth, accurately enter demographics and medical insurance details into the Electronic Medical Records (EMR) system.
• Patient Flow & Communication: Answer phone calls, manage appointment scheduling, address patient inquiries, and liaise with back-office clinical staff to maintain fast, efficient patient flow.
• Compliance & Records: Ensure complete compliance with HIPAA regulations, manage patient charts, and handle daily payment balancing and end-of-day batch reconciliations.

Required Qualifications & Skills:

• Experience: 1+ years of experience as a Medical Receptionist, Patient Access Representative, or Front Desk Registrar in an urgent care, outpatient clinic, or hospital setting.
• Insurance Proficiency: Strong, practical mastery of insurance verification processes, copay structure calculations, and common commercial/government payer guidelines.
• Technical Skills: Hands-on experience navigating Electronic Medical Record (EMR) systems, insurance clearinghouses, and standard office software (Microsoft Office/Google Workspace).
• Communication & Professionalism: Outstanding verbal and written communication skills with exceptional conflict-resolution capabilities when discussing balances with patients.
• Reliability & Multitasking: Punctual, detail-oriented, and able to thrive in a high-volume, fast-paced medical clinic setting.