Customer Service Rep

Job Title

Location: Remote - must live in California

Work Mode: Remote

Schedule: 5:00 AM – 8:00 PM PST, Monday through Friday. Flexibility required based on business needs.

Responsibilities

• Respond to dental customer requests via telephone or email, providing excellent service to the company's customers who have insurance products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Requirements

• New hires must reside in the state of California.
• High School Diploma or GED equivalent.
• Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload). Wifi not compatible.
• 1 year of experience in a remote Call Center Customer Service role.
• Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.

Preferred Skills

• 2 years Call Center or Customer Service Representative experience.
• Strong computer/keyboard skills (ability to type efficiently).
• Experience in handling dental or other types of insurance products.
• Prior experience in a dental office.
• Superb listening skills and professional oral communication skills to inspire trust and accountability through an empathetic style which promotes a quality image of the company.
• Previous experience with Salesforce is a plus.