Business Operations Leader, Amazon Music

The Sr Manager of Business Operations for Amazon Music serves as the Music GM’s organizational backbone. You will own the operating cadence (WBR, MBR, QBR, CPR, D&P), annual and long‑range planning cycles (OP1/OP2, 3YF), and goal‑setting mechanisms with year‑round progress reviews. You will lead the centralized Program Management Office (PMO), a lean team that drives cross‑organizational execution through shared standards, operational clarity, and relentless simplification. Key Job Responsibilities Define and maintain the priority framework, ensuring organizational resources align to the highest‑impact work. Own the end‑to‑end planning process for Music – define framing, timelines, and workback plans aligned to Amazon cadences; drive teams to deliver inputs that roll into a unified plan. Match mechanisms to priority criticality, concentrating leadership time where it matters most. Surface misalignment between stated priorities and actual resource allocation; propose corrections. Serve as the integrating layer across PMO partner functions, ensuring top‑down priorities, updates, and reporting needs are woven seamlessly into the Amazon Music operating rhythm. Design and maintain the organizational operating rhythm (business reviews, planning cycles, leadership forums) that keeps the organization synchronized. Build mechanisms to surface problems early, escalate appropriately, and resolve efficiently. Own the information architecture that gives leadership clear, timely visibility into execution – what gets reported, how, and to whom. Continuously inspect and improve the operating model based on organizational feedback and observed friction. Balance standardization with localized agility, recognizing that not all teams operate identically. Identify and remove systemic bottlenecks that slow decision‑making or delivery across organizational boundaries. Ensure cross‑functional dependencies are visible, tracked, and resolved before they become blockers. Drive accountability for commitments made in planning forums through consistent follow‑through mechanisms. Basic Qualifications 7+ years of team management experience. 7+ years of cross‑functional project delivery experience, or an MBA and 5+ years of cross‑functional project delivery experience. Experience managing, analyzing, and communicating results to senior leadership. Experience owning program strategy and end‑to‑end delivery. Experience using data and metrics to drive improvements. Experience implementing repeatable processes and driving automation or standardization. Experience defining and executing program requirements. Experience managing teams of 6 or more. Preferred Qualifications Experience working with, presenting to, and influencing senior executives up to VP level. Experience working cross‑functionally with tech and non‑tech teams. Experience with digital technologies, consumer products, media, and e‑commerce. EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pay Range USA, CA, Culver City – $151,400.00 – $204,800.00 USD annually USA, WA, Seattle – $151,400.00 – $204,800.00 USD annually #J-18808-Ljbffr Amazon Music