SYSTEMS ANALYST

Location:

Samaritan Medical Center

Department:

01.8621 SMC INFORMATION SERVICE

Pay Range:

$34.44 - $56.83

Care for our community, and your career.

**This is an onsite position in Watertown NY; this role does not have remote capability**

Key Responsibilities

Applications Support

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Configure, maintain, and support assigned MEDITECH applications and integrated healthcare systems.

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Analyze operational workflows and translate business requirements into effective system designs.

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Validate and implement system enhancements, changes, and optimizations within MEDITECH and ancillary support applications.

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Support MEDITECH modules, Patient Portal, and ancillary applications.

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Maintain access Dictionaries, security settings, and system configuration according to organizational standards.

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Review and evaluate software updates, patches, and vendor releases prior to production implementation.

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Participate in application lifecycle management including upgrades, system maintenance, and optimization initiatives.

Customer Service

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Quickly respond to support requests and incidents.

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Prioritize issues based on patient care impact and business urgency.

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Translate technical concepts into language clinicians and staff can understand.

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Keep end users informed throughout the resolution process.

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Set realistic expectations regarding timelines and outcomes.

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Communicate proactively during outages, upgrades, and system changes.

Workflow Analysis & Optimization

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Collaborate with clinical, operational, financial, and leadership teams to assess current-state workflows and design future-state solutions.

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Identify opportunities to improve efficiency, data integrity, patient safety, regulatory compliance, and user satisfaction.

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Assist departments in standardizing workflows and best practices utilizing MEDITECH functionality.

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Participate in process improvement initiatives and organizational transformation projects.

Project Management & Implementation

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Lead and participate in projects through planning, design, testing, implementation, training, and post-go-live support.

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Coordinate cross-functional teams to achieve project goals and deliverables.

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Develop Scoping, project plans, timelines, status reports, and implementation strategies.

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Facilitate project meetings and communicate progress to stakeholders and leadership.

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Ensure project milestones and objectives are achieved within established timelines.

Testing & Quality Assurance

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Develop and execute test plans, test scripts, and validation scenarios.

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Coordinate unit, integrated, regression, user acceptance, and workflow testing activities.

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Document testing outcomes and maintain testing records.

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Identify, document, prioritize, and resolve testing defects through completion.

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Validate system functionality, interfaces, reports, and workflows prior to production deployment.

Troubleshooting & Support

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Investigate, troubleshoot, and resolve application, workflow, interface, and data issues.

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Analyze complex incidents and identify root causes.

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Collaborate with vendors and technical teams to resolve system problems.

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Monitor application performance and proactively identify potential issues.

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Participate in after-hours support and on-call coverage as assigned.

Interfaces, Reporting & Data Integrity

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Support integrations between MEDITECH and third-party applications, devices, and external healthcare systems.

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Assist with HL7 interfaces, interoperability workflows, and data exchange processes.

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Support reporting and data validation activities.

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Ensure data accuracy, consistency, and compliance with regulatory requirements.

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Participate in data auditing, reconciliation, and quality improvement efforts.

Training & Documentation

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Develop and maintain technical and workflow documentation.

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Create user guides, tip sheets, and support materials.

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Provide education and training to end users and departments.

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Participate in workflow demonstrations, system presentations, and knowledge transfer activities.

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Assist in onboarding new users and supporting training initiatives.

Compliance & Security

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Follow established change management, security, and governance processes.

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Maintain HIPAA compliance and safeguard confidential patient and organizational information.

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Ensure application configurations comply with regulatory, accreditation, and organizational requirements.

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Support security audits and application access reviews.

Other Duties

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Participate in departmental meetings, committees, and organizational initiatives.

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Stay current with healthcare technology trends and MEDITECH enhancements.

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Perform other duties as assigned to support organizational objectives.

Minimum Qualifications

Education

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Associate’s degree in healthcare informatics, Information Technology, Computer Science, Business, Clinical Discipline, or related field required.

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A combination of Education and experience will be evaluated on a case-by-case basis.

Experience

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Minimum three (3) years of experience supporting healthcare information systems or electronic health record platforms.

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Experience with MEDITECH Client/Server and/or MEDITECH Expanse strongly preferred.

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Experience supporting healthcare clinical, operational, revenue cycle, or ancillary workflows preferred.

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Experience leading system implementations, upgrades, or optimization projects preferred.

Knowledge, Skills, & Abilities

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Strong understanding of healthcare operations, clinical workflows, and healthcare information systems.

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Knowledge of MEDITECH application functionality and system architecture.

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Understanding of healthcare interoperability standards (HL7, interfaces, APIs, and healthcare integrations).

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Strong analytical, troubleshooting, and problem-solving abilities.

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Excellent verbal and written communication skills.

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Strong project management and organizational skills.

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Ability to manage multiple priorities in a fast-paced environment.

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Demonstrated commitment to customer service and user satisfaction.

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Ability to work independently and collaboratively across departments.

Physical Requirements

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Ability to sit, stand, walk, bend, and use standard office equipment for extended periods.

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Ability to communicate effectively in person, by telephone, and through electronic communication methods.

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Ability to occasionally lift or move equipment and materials up to 25 pounds.

Employee Signature: _________________________________Date: ____________

Supervisor Signature: ________________________________Date: ___________

Equal Employment Opportunity Statement

Samaritan Health is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.

Disclaimer & Employee Acknowledgment

This job description outlines the general duties and responsibilities of this position and is not intended to be a complete list. Duties and responsibilities may change at any time, with or without notice, to meet the needs of the organization.

By signing below, I acknowledge that I have received and reviewed this job description and understand the duties and responsibilities of my position.

Employee Name (Print): _______________________________

Work Shift:

Exempt (United States of America)

Position Hours:

80

Samaritan is an Affirmative Action/Equal Opportunity Employer.

Women, Minorities, Disabled, and Veterans are encouraged to apply.