Global Onsite IT Support Engineer — End-User Tech Expert

Roles & Responsibilities Perform onsite analysis, diagnosis, and resolution of complex desktop, laptop, and mobile device issues. Manage mobility queues and ensure SLAs are met for incoming support tickets. Plan, coordinate, and execute software/hardware rollouts, refreshes, and upgrades. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and mobile devices. Assess performance upgrade needs and implement solutions (e.g., memory, storage). Provide technical guidance and act as a subject matter expert for other support teams. Collaborate with global IT service desk and third-party vendors to ensure operational efficiency. Develop and maintain software packages and distribution tools. Document incidents, repairs, installations, and maintenance accurately. Support vendor management and liaise with third-party support teams when required. Required Skills & Experience Associate degree in IT or related field, or equivalent experience. Minimum 3 years of IT desktop/laptop support experience in a global company. Strong technical expertise in x86/x64 hardware, Windows 10, Apple iOS, Android, and Mac OS X (JAMF knowledge is a plus). Experience with Active Directory, SCCM, security endpoint protection software, MFA, and VPN. Strong knowledge of diagnostic tools and software distribution methods. Excellent communication and customer service skills, with ability to interact at all levels. Experience collaborating in a team-oriented, global environment and with third-party vendors. Focused on quality of service and defect reduction. #J-18808-Ljbffr Veriipro