IT Support Specialist

Our client, a leading biotechnology company , is urgently looking for an IT Support Specialist to join their team in Marlborough, Massachusetts ! ***This role is beginning as a 12-month contract , paid weekly with potential to extend/convert. Candidates must be able to come onsite in Marlborough, MA *** Responsibilities The IT Support Tier 1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting. Work as part of a team of skilled professionals that together deliver an excellent customer experience. Identify and resolve technical issues. Be willing to investigate, learn, and ask questions Provides on-site support to end-users on a variety of issues. Managing and troubleshooting Windows OS / Server environments Managing, troubleshooting, and deploying printers Identifying and troubleshooting networking issues Using ticketing software and IT support tools Qualifications Demonstrated proficiency with operating systems, business applications, and computer hardware platforms. Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures. Ability to analyze and assess customers’ service request and provide prompt technical solutions. Knowledge in firewalls and networking (Switches/Routers) – will have access to get additional support if needed Good working knowledge in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO Customer service skills and trouble-shooting skills. Need experience with all equipment attached to the desktop; printers; some experience with switches and routers – can call for additional support Printers – Xerox Microsoft Suite; initial troubleshooting and can escalate. MAC support - would be a plus Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. #J-18808-Ljbffr