Senior Commercial Relationship Manager

Job Description

Job Description

Our Values & Service Standards

Valley Strong is a values-driven organization. Our Core Values guide how we work, collaborate, and serve, and are the foundation of our mission. We help people and communities prosper.

Our Core Values

• Everyone Counts - We promote a diverse and fair workplace to better serve our Members, Team Members, and Communities, fostering an environment of transparency, trust and respect.

• Innovate Boldly - We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible.

• Embrace the Fun! - We take joy in our work by welcoming kindness, integrity, and authenticity.

• - Own It - Valley Strong is ours to grow. We hold ourselves accountable to doing our best work every day and are empowered to do what's right.

In addition to our Core Values, Team Members are expected to demonstrate our Signature 8 Experience.

Signature Hospitality

• The Showing Up Mindset - Being Fully present and intentional at work.

• Steps of Service - use my name, meet my needs, figure out what comes next, make the goodbye count.

• Acts of Hospitality - These are the actions that we do in every interaction, every time, with every Member.

• Building Rapport - Lead with presence, not a script, ask thoughtful, low-risk questions & share a compliment. Personalize the interaction as it unfolds.

Signature Experience

• Know Me - Every Member has a story. Every Member is unique.

• Engage Me - Always think "what else?" and always say "Thank you."

• WOW Me - Give a little extra. Seize the moment.

• Remember Me - The small details matter. make me feel valued.

Position Summary

Department

Business Banking

The Sr. Commercial Relationship Manager role leads high-value, high-complexity relationships and is accountable for significant revenue generation, portfolio health, and strategic market development. The Senior Relationship Manager serves as a primary advisor to executive leadership at client companies, originates and structures complex credit solutions, and provides leadership across relationship teams and product partners.

Essential Duties

• Drives market strategy and business development; originate new relationships and expand share-of-wallet in targeted segments.

• Lead structuring and negotiation of complex credit solutions, including construction transactions and customized covenant packages as applicable.

• Set portfolio strategy and risk appetite for assigned relationships; oversee proactive management of criticized assets and complex renewals.

• Serve as executive sponsor for key relationships; build and maintain trusted-advisor status with owners, boards, and C-suite leaders.

• Coordinate multi-product, multi-disciplinary teams (treasury, capital markets, merchant/payments, specialty lending) to deliver integrated solutions.

• Provide leadership and mentorship to Relationship Managers/Associates ; contribute to talent development, best practices, and process improvement.

• Ensure strong compliance culture and adherence to policies, regulatory requirements, and internal controls.

• Demonstrated expertise structuring and negotiating complex commercial credit facilities and leading internal credit approval processes.

• Strong track record of revenue growth, portfolio profitability, and credit quality outcomes.

• Deep understanding of commercial products (credit, deposits, treasury, payments) and ability to lead solution design across product partners.

• Exceptional client leadership, executive presence, negotiation skills, and ability to influence outcomes.

• Achieve quarterly and annual sales goals assigned by the SVP Chief Business Officer or Business Banking Market President.

• Performs other duties as assigned.

Supervisory Responsibilities

Supervisory Responsibilities

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

Min/Preferred

Education Level

Description

Preferred

4 Year / Bachelor's Degree

Bachelor’s degree in business, accounting or finance, or 10 plus years’ equivalent banking and commercial lending experience.

Preferred

Other

Formal credit or underwriting training program preferred.

Experience

Minimum Years of Experience

Comments

10

10 plus years of outside sales and customer service experience in the financial services industry.

Language Skills

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to Members and other Team Members at the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute dividends and interest.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Team Member occasionally must lift and/or move up to 10 pounds. Ability to stand for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Skills and Abilities

Must be able to process transactions in an efficient manner. Must be able to communicate policies and procedures to Members in an easily understood and professional manner.

Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) laws and regulations, as they pertain to federal guidelines and internal policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.