Customer Support Specialist

???? JOB OPENING Customer Support Specialist ADF Medical Services Inc.

We're hiring a passionate and professional Customer Support Specialist to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills we'd love to have you on our team.

Role: Customer Support Specialist
Department: Customer Support & Patient Services
Location: Remote / On-Site
Type: Full-Time / Part-Time

What You'll Do:

• Handle inbound calls, emails, and chat inquiries from patients and clients
• Provide accurate and timely information on services, appointments, and billing
• Resolve customer complaints and concerns with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full issue resolution
• Collaborate with internal departments to address complex inquiries
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet and exceed customer satisfaction targets and performance KPIs

What We're Looking For:

• 12 years of customer support or patient service experience
• Excellent verbal and written communication skills
• Strong problem solving and conflict resolution abilities
• Proficiency in CRM tools and basic computer applications
• Ability to work independently and as part of a team
• Reliable internet connection and quiet home workspace
• Healthcare or medical background is a plus but not required

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Career growth opportunities within ADF Medical Services

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