Engineer II - Systems

Position Overview

The role of the Systems Engineer II is to ensure the availability, reliability, integrity, and efficient operation of the systems that support the enterprise technology functions. This is achieved by configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. The Systems Engineer II will apply problem-solving skills to help identify, communicate, and resolve issues in order to maximize the availability and performance of IT systems investments.

The position demands someone who is highly technically competent, detail oriented, and self-motivated to conduct administration and support of systems infrastructure.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Manage a queue of work requests to meet service levels and KPI objectives.
• Provide Web administration support by overseeing and maintaining Web server functions, such as assuring logging and metrics data are stable.
• Create shell scripts as required.
• Manage enterprise directory services and supporting server infrastructure.
• Define and implement strategies for integrating disparate operating environments.
• Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
• Troubleshoot, identify and repair complex computer system issues for Servers, Active Directory, VMWare, network connections and end-user issues while working within internal ticketing/trouble reporting systems
• Review technical requirements, establish project milestones and tasks and determine level of effort estimates for their completion.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Perform all work in a manner to ensure interoperability and maintain compliance of enterprise computing systems.
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
• Perform server and security audits, system backup procedures, and other recovery processes in accordance with the organization’s disaster recovery and business continuity strategies.
• Respond to emergency system outages in accordance with business continuity and disaster recovery plans, assisting other departments as required
• Monitor system performance, capacity and prepare and deliver system performance statistics and reports.
• Understand and abide by Incident, Problem and Change management processes and procedures.
• Interact with vendors, peers, and contractors to ensure secure, reliable systems implementations and upgrades are performed within project parameters.
• Safety is an essential function of this job.
• Consistent and regular attendance including on-call availability on a rotational basis, is an essential function of this job
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor's degree in MIS or similar technical program or acceptable industry and work experience.
• Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
• 3+ year’s demonstrable experience in the design, implementation, and support of infrastructure systems, applications, and related technologies.
• Extensive experience with Microsoft server operating systems, Active Directory, Linux platforms, VMware and related technologies.
• Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology.
• Support experience with high availability solutions such as clustering, data replication, dynamic resource allocation, and related procedures.
• Experience working in a highly regulated environment (MICS, PCI, SOX)
• Training and experience with ITSM practices.
• Ability to set priorities, meet deadlines and manage projects.
• Good written and oral communication skills; good interpersonal skills.
• On-call availability on a rotational basis is a requirement of this role.
• Flexibly to adapt to a changing environment while under pressure.
• Strong customer service orientation.
• Must be a self-starter that is reliable, punctual, and consistent with excellent organizational and documentation skills.
• Working technical knowledge of current enterprise compute platforms and their implementation and administration in a highly virtualized infrastructure.
• Documented expertise with systems configuration, security principles, and maintenance best practices.
• Technical skills implementing and supporting AD, DNS, DHCP, NPT, SMTP, SFTP, SCP, SSH, Email, IIS.
• Advanced knowledge of monitoring tools, techniques, alerting and notification processes.
• Skills and experience with PowerShell and Batch commands.
• Competence with fault isolation, testing procedures, and data mapping tools
• Current, relative industry certifications and continuing education.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Occasional inspection of cables in racks, floors and ceilings.
• Occasional requirement to work within the environmental conditions of a computer data center and the related noise, temperature and humidity exposures of those environments.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.