Senior Manager, Marketplace & Retail Channels

Role Description

We’re looking for an experienced marketplace operator to help scale our portfolio of owned brands across Amazon, TikTok Shop, QVC, and iHerb. Amazon is a growth driver, and this role is focused on driving performance and execution across channels, with strong ownership of how work gets done day-to-day. You’ll partner closely with the VP of Merchandising, our Amazon agency, QVC broker, and cross-functional teams to translate business priorities into clear plans, disciplined execution, and measurable results.

This is a Senior Manager role—you’ll operate with a high degree of independence, lead complex workstreams, and influence outcomes across teams, while not owning the full business segment strategy. You will also have a small internal team reporting to you.

You’ll need to be someone who can navigate ambiguity, make strong tactical decisions, and keep the business moving forward when things aren’t clearly defined.

What You’ll Own

• Channel Strategy & Execution
  • Support and execute channel strategy across Amazon, TikTok Shop, QVC, and iHerb
  • Drive performance against:
    • Revenue targets
    • Contribution profit goals
    • Inventory and margin guardrails
  • Translate high-level priorities into channel-level action plans
• Amazon Growth Execution
  • Lead execution of Amazon strategy across owned brands, including:
    • Assortment
    • Pricing and promotions
    • Content and merchandising
    • Subscribe & Save
  • Partner with agency to ensure priorities are clearly defined and delivered
• Agency & Broker Management
  • Manage Amazon agency and QVC broker relationships
  • Set expectations, track deliverables, and ensure follow-through
  • Escalate issues and adjust direction when performance or priorities shift
• Cross-Functional Coordination
  • Partner closely with:
    • Finance
    • Inventory / Supply Chain
    • Owned Brands teams
  • Align execution with:
    • Inventory constraints
    • Financial targets
    • Brand priorities
• Forecasting & Operational Planning
  • Support channel forecasting and inventory planning
  • Ensure plans align with operational realities and business goals
  • Flag risks early and recommend adjustments

Qualifications

• 7+ years in ecommerce or marketplace roles with direct Amazon ownership
• Hands-on experience with Seller Central or Vendor Central
• Experience managing external agencies and holding them accountable
• Strong analytical skills (Excel / Google Sheets)
• Experience working across multi-brand or multi-SKU portfolios
• Strong cross-functional collaboration skills
• Hands-on operator mindset

Requirements

• TikTok Shop experience
• QVC / HSN or live commerce exposure
• iHerb or specialty retail experience
• Consumer products or CPG background
• Brand management exposure
• Experience working with inventory planning

Benefits

• This full-time, exempt position is remote for candidates based in the following states: California, Maine, Pennsylvania, Nevada, North Carolina, Texas, Colorado, Washington, Illinois, New York, Missouri, and Massachusetts.
• Competitive benefits - medical, vision, dental
• Equity - shared success is core to our mission
• Flexible Paid Time Off - we care most about results
• Free VIP membership and 50% employee discount
• Working for a company that believes that a small group of people can change the world for the better by creating products and funding initiatives that help the planet!

Compensation

The salary range for this role is $125,000-156,000. Our compensation bands are determined based on market-specific cost of living data, meaning that the top of our salary range is reserved for the most experienced candidates in the highest cost of living areas across the country. In addition to the base salary, this role is eligible for an annual incentive target and equity.