New Member Journey Marketing Coordinator

Job Description

As a New Member Journey (NMJ) Representative you would:

• Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
• Schedule a 14-day welcome call
• Sell a NMJ vacation and collect $49
• Schedule NMJ vacation dates within 31-120 days
• Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
• Entry input into systems of entrance
• Provide seamless handoff to Quality Assurance team member
• If applicable, call members to offer a NMJ vacation package
• Provide outstanding customer care when interacting with members and guests
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures
• Performs other related duties as assigned

Responsibilities

The New Member Journey (NMJ) Representative is responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral.


Why do Team Members Like Working for us?

• Comprehensive commission plan that offers outstanding earning potential including monthly and quarterly bonuses
• GO Hilton discounted hotel rates worldwide as low as $40 per night
• Medical, Dental, and Vision benefits including 401K
• Generous Vacation Time Off Program
• Paid Sick Time
• Employee stock purchase program - purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
• And much more!

Qualifications

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Excellent and confident communication skills
• Basic vacation ownership product knowledge
• Resourceful
• Problem Solving
• System knowledge with Voice and Clarity

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Understands the importance of delivering exceptional customer care
• Timeshare sales and marketing

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.