Product Specialist

To support customer engagement and product training, the full-time Product Specialist will develop training materials, provide implementation support, and serve as a subject matter expert for Keystone software products in a hybrid work environment. Key responsibilities Train customers on the use of Keystone software products, both on-site and remotely, while developing training materials and follow-up documentation Provide billable professional services, including implementation support and tailored training engagements, while managing customer relationships independently Serve as a Tier 3 customer support resource, handling escalated issues and performing comprehensive testing of new software modules Required qualifications Quick learner with the ability to develop deep product knowledge independently Proven ability to work autonomously and manage multiple priorities with minimal supervision Strong interest in building long-term customer relationships and delivering professional services Familiarity with enterprise-level software setup and administration Experience in software training for both technical and non-technical audiences