CLINICAL CARE COORDINATOR (Ambulatory Care Services, Neurosurgery Adult Clinics)

CLINICAL CARE COORDINATOR (Ambulatory Care Services, Neurosurgery Adult Clinics)

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Provide primary coverage and additional support for all divisions/specialties within the Department of Neurosurgery

Coordinate care pre-operatively and post-operatively for the surgical patient population

• Provide direct patient care (wound management, pre-operative and post-operative care and education and other common clinic procedures and tests) in a fast paced, sub-specialty surgical environment

Serve as a clinical resource and consultant in a multi-disciplinary setting to patients, families, nurses, and medical staff specializing in neurosurgery

• Work collaboratively with patients, families, medical staff and nursing in developing and implementing recommendations for the nursing care of patients
• Assist in clinic with minor and complex procedures, including but not limited to wound checks; suture, staple and drain removal
• Provide telephone triage, patient teaching, direct patient care, documentation with follow-up and coordination with ancillary services and related departments

Coordinate clinical efforts with attending physicians, resident and fellows, Physician Assistants, Nurse Practitioners and students.

• Develop and implement standards of care and protocols to improve patient outcomes
• Maintain knowledge of nursing practice by utilizing current nursing and healthcare literature for information and problem-solving
• Participate in quality improvement initiatives
• Perform daily phone and triage tasks in MiChart related to patient concerns, issues, and needs.
• Assist in the development and implementation of competencies, protocols, and patient education tools to improve patient care.

Participate in the development of institutional policies, procedures, and guidelines in keeping with evidence-based practice and standards for nursing care of patients

• Participate in quality assurance/quality improvement, evidenced-based practice, and/or LEAN initiatives.
• Support research initiatives.

Participate in department and/or division committee meetings to improve patient care across the care continuum.

• Demonstrated ability to practice independently, set goals, promote teamwork, coordinate and perform multiple activities and problem solve as measured by interview, references, and performance evaluations.
• Demonstrated ability to set and implement priorities, organize and delegate effectively and efficiently.
• Demonstrated ability to work collaboratively and communicate well with others (including peers, learners, faculty and members of other hospital-based clinical service teams).
• Demonstrate abilities in interpersonal, verbal and written communication skills, organizational skills and problem-solving skills within all levels of the health care team.

Required Qualifications*

Current licensure to practice nursing in the state of Michigan.

• Bachelors degree in Nursing OR Associates degree/diploma in Nursing along with a Masters degree in Nursing
• Five (5) years of RN experience
• Two (2) years of RN experience (within last 3 years) of direct care to adult neurosurgery or adult neurology patients
• NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.

Desired Qualifications*

• Recent experience with telephone triage and/or in-basket management

Nursing Specific Info

Salary & Nursing Framework Level:

This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:

CCC- COMPETENT.

Actual RSAM LEVEL and salary will be determined at time of hire.

RSAM levels range from CCC-COMPETENT to CCC-EXPERT TO CCC-MASTERY.

Nursing Specific Info

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Nursing at Michigan offers a competitive salary with excellent benefits!

• Hourly range for RSAM Competent, Registered Nurses $44.83- 69.71/ hour
• Evening Shift Differential-$3.00 / hour
• Night Shift Differential- $4.00 / hour
• Charge Nurse Differential- $1.00 / hour

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Robust tuition and certification support programs
• Large offering of no-cost CEs and professional development for advancement

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

• Hours: 40 hrs/wk, variable shifts, Monday through Friday.
• Shift: Days, Variable shifts. Flexibility in scheduling is required.
• Location: Taubman Center with locations as needed based on divisional growth changes/strategies.
• This position is not a remote position.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Title

CLIN CARE COORD COMPETENT-NE

Work Location

Michigan Medicine - Ann Arbor

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Posting Begin/End Date

11/06/2026 - 11/13/2026

$93,236.48 - $147,808.84

Nursing- All Nursing Nursing- Ambulatory Care and Clinics