Program Manager

JOB SUMMARY

The Program Manager I provides engaging and inclusive leadership and is responsible for developing, planning and implementing program enhancements as well as ensuring compliance with KVC policies, local licensing bodies and accreditation programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide respectful and inclusive leadership to employees regardless of age, gender identity, sexual orientation, race, religion, ethnic background, or veteran status.
• Practice conduct that displays respect for all KVC colleagues and community stakeholders regardless of age, gender identity, sexual orientation, race, religion, ethnicity, or veteran status.
• Participates in treatment planning and ensures that treatment plans are carried out through programming and active treatment
• Oversees integrity of client care by ensuring their rights are respected and their essential needs are being met (hygiene products, clothing, etc.)
• Plans and coordinates with other members of leadership to ensure programs have adequate resources to provide care to clients.
• Ensure the program is adequately staffed through effective recruitment, onboarding and assignment of staff.
• Evaluates program stability and adjust resources to enhance safety and effectiveness of the program
• Responsible for achieving and maintaining proficiency in the utilization of KVC information systems, including but not limited to: My Avatar, Citrix and UltiPro
• Responsible for achieving and maintaining proficiency in KVC's program curriculum including but not limited to TST, PBIS, Resilience curriculum, SCM and Ukeru.
• Provide ongoing analysis and communication regarding staffing dynamics and proactively address challenges through collaboration with administration and colleagues.
• Oversee completion of documentation audits and develop strategies to enhance compliance with KVC policy.
• Accountable to know and enforce the staff handbook as well as KVC Hospitals, Inc. policies and procedures
• Manages direct care employees, including oversight of responsibilities, approval of hours worked and PTO, compliance with KVC and accrediting body policies and procedures, fairly executing progressive disciplinary action and performance evaluations.
• Enforces accountability for mandatory reporting of any allegations of abuse or neglect
• Ensures worker's compensation protocols are followed in coordination with campus leadership and nursing, ensures accidents and injuries are investigated, and provides timely and accurate reporting of incidents to site leadership, Human Resources, and KVC's workers' compensation insurance carrier • Ensure programs have the materials and supplies necessary to provide quality care
• Participate and lead program wide meetings.
• Develops, plans and implements program enhancements to strengthen client engagement, experience and outcomes
• Ensures program compliance with KVC policies, local licensing bodies and accreditation programs
• Successfully manages program operations including the completion of reports, documentation, supply management, staffing and compliance with standards of care
• Determines and evaluates staffing needs and patterns, and communicates with coordinating teams to support the recruitment, retention and development of direct care staff
• Other duties as assigned
• Participates as administrator on call as required
Other duties may be assigned according to qualification of staff and development of programs.

MINIMUM REQUIREMENTS

Education: High School diploma is required, bachelor's degree in psychology, Sociology, Social Work/Services, Human Services, Education, Criminal Justice, Criminology or related field from an accredited college or university is preferred.

Licensure/Certification: Valid driver's license and auto insurance

Experience:
• Two or more years in management role or four or more years in direct care experience in a residential and/or psychiatric hospital environment or a combination of management and direct care experience that equals four or more years.
• Intermediate skills in Microsoft Word and Excel, as well as Outlook email

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually moderate.

Benefits & More

Employee benefits and culture fall under the KVC Health Systems umbrella. KVC is a family of private, nonprofit organizations that strengthen families, prevent child abuse and neglect, and help people achieve mental health wellness. Through our broad continuum of care, we are proud to be a national leader in mental health, child welfare, and health and human services transformation.


At KVC, we offer a positive, supportive workplace where each person can do work they love. In fact, we're so proud of our culture that we see it as our top competitive advantage in the health and human services field. Based on the voice of our employees, KVC has an incredible 83 Work Wellbeing score on Indeed, a rating so high and rare that it places KVC among the top 1% of employers nationally. KVC was also named #15 on Glassdoor's Best-Led Companies 2025 list, a recognition achieved entirely based on anonymous employee reviews. In addition to being mission-driven, we offer employees an unparalleled level of flexibility, wellbeing, learning, inclusion, recognition, and rewards.