Salesforce Business Analyst

Salesforce Business Analyst

Harkcon is seeking a skilled and motivated Salesforce Business Analyst to join our team in delivering impactful, scalable solutions on the Salesforce platform. The ideal candidate will be experienced in working directly with stakeholders to define business needs, translate them into actionable user stories, and configure Salesforce using declarative tools. You will play a key role throughout the project lifecycle, from requirements elicitation to deployment, while ensuring solutions are sustainable, compliant, and aligned with long-term business goals. This is a hybrid position with 2 days working at the U.S. Coast Guard National Vessel Documentation Center (NVDC) in Falling Waters, West Virginia.

Candidates must be generally available from 9:00 a.m. - 5:00 p.m. Eastern Time.

Responsibilities

• Elicit, document, and analyze business requirements through stakeholder engagement and discovery sessions.
• Diagram and optimize current- and future-state business processes.
• Define epics and break them down into features and detailed user stories with acceptance criteria.
• Configure Salesforce using declarative tools.
• Assist with system and user acceptance testing, including test case creation and execution.
• Collaborate with developers, QA testers, product owners, and end users to ensure successful solution delivery.

Qualifications

• U.S. Citizenship required due to federal contract requirements.
• Must be eligible to obtain a U.S. Government security clearance.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Bachelor's degree required.
• 3+ years of experience as a Salesforce Business Analyst or Salesforce Administrator.
• Strong understanding of Salesforce platform capabilities and limitations.
• Proven ability to translate business needs into technical requirements and declarative solutions.
• Experience working in Agile project environments.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and problem-solving skills.

Required Certifications

• Any ONE of the following is required:
  • Salesforce Certified Business Analyst
  • Salesforce Certified Administrator
  • Salesforce Certified Platform App Builder

Required Qualifications

• Additional Salesforce certifications
• Familiarity with tools such as Lucidchart, Jira, and Azure DevOps
• Prior experience supporting federal or public sector clients
• Willingness to maintain and earn new Salesforce certifications as needed

This is a full-time, hybrid position. The Analyst may also periodically travel to USCG sites. Harkcon, Inc. is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age - and does not treat individuals differently based on race or ethnicity in recruiting, hiring, promotions, or similar opportunities.