Organizational Change Manager

Description The Infrastructure Services Organizational Change Manager (OCM) partners with Infrastructure Services leadership, project managers, and stakeholders to drive successful adoption of technology and process changes across the organization. Using RISE Change Framework, this role develops and executes change strategies, communications, training, and stakeholder engagement plans that support infrastructure initiatives. Key Responsibilities Develop comprehensive change strategies using RISE framework. Assess organizational readiness for change through surveys, stakeholder analysis, and impact assessments. Create and execute communication plans, including emails, digital signage, tool notifications, banners, SharePoint content, and leadership messaging. Write communications, job aids, and other end-user knowledge materials. Develop training and adoption plans to prepare colleagues for new technologies and processes. Build strong working relationships with project sponsors, IS leaders, BTS Marketing and Communications, and key stakeholders. Identify and manage resistance to change, implementing mitigation strategies as needed. Partner with IS Technical Project Managers and project teams to build change strategy and integrate change management activities into project plans. Ensure persistent communications and change resources are maintained through knowledge repositories. Additional Skills & Qualifications Experience leading organizational change initiatives within IT or Infrastructure Services environments. Strong communication, stakeholder management, and training development skills. High-level understanding of IT infrastructure, including servers, networks, databases, and cloud technologies. Proven ability to translate technical changes into clear, business-focused communications and adoption strategies. Experience leading organizational change initiatives in a global environment, including developing strategies that account for regional, cultural, language, and time zone differences. Knowledge of security and compliance best practices. Experience with ServiceNow platforms and modules is preferred. Job Type & Location This is a Contract position based out of Waukegan, IL. Pay and Benefits The pay range for this position is $60.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on Aug 25, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr